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For Companies At a Glance
- Tasks: Generate insights to enhance customer retention and improve reporting methods.
- Company: Join Space NK, a leading beauty retail brand with a focus on personalised experiences.
- Benefits: Gain valuable experience in a thriving sector with opportunities for career progression.
- Other info: Dynamic work environment with a commitment to diversity and inclusion.
- Why this job: Kickstart your career as an Analyst in the exciting beauty industry.
- Qualifications: Degree in a relevant field and strong analytical skills required.
The predicted salary is between 25000 - 32000 £ per year.
With a rapidly growing loyalty programme and constant drive to deliver personalised customer experiences across all retail channels, Space NK is looking for a Junior Customer Insight Analyst on a 12-month Fixed Term Contract basis. This is a fantastic opportunity for someone with limited industry or placement experience looking to progress their career as an Analyst in the thriving beauty retail sector.
Main Duties And Responsibilities
- Generate insights and recommend actions that help to retain our customers.
- Ownership of campaign reporting for data sharing programme.
- Work closely with the Senior Customer Insight Analyst to deliver action-orientated insights to the business and our brand partners within the data sharing programme.
- Analysis of our CRM campaigns across all marketing channels including the post campaign analysis to ensure ROI on activity.
- Continuously improve existing reporting methods within the Space NK business using data visualisation and advanced techniques in SQL, Microsoft Excel and the provision of QlikSense dashboards.
- Present engaging insights and recommendations to all levels of the business.
Experience Required
- A degree in Mathematics, Computer Science, Statistics, Economics or related field.
- Previous analytical experience gained either through a degree placement or other analytical role desired.
- Strong analytical skills with the ability to collect, organise, analyse, and disseminate significant amounts of information.
- Strong IT and analytical software skills, with advanced knowledge of Excel (pivot tables, VLOOKUPs, Index match etc.).
- Experience of programming languages, ideally SQL.
- Experience of using data visualisation software is preferable but not essential (e.g. Qlik Sense, Tableau).
- Strong presentation skills and experience in generating and sharing meaningful customer insights across business categories and to multiple stakeholders to drive business decisions and trading plans.
Personal Attributes
- A curious, analytical, problem-solving mindset, able to quickly make sense of a complex data environment involving multiple brands and territories.
- Great technical knowledge with the ability to pick up working with new platforms is essential.
- A clear, concise communicator with confidence to present and influence stakeholders.
- Present your analysis in a way that is accessible for both technical and non-technical audiences, providing valuable insights to inform business decisions.
- The ability to focus on the detail, but also grasp the bigger picture.
- Versatile with the ability to apply a broad skill-set to a range of applications.
- A solid understanding of the drivers behind retail and e-commerce businesses and the core values within a luxury brand.
- Proactive with a ‘can do’ attitude.
- High level of numeracy and attention to detail.
- Excellent personal and organisational skills.
Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website. Space NK are an equal opportunities employer.
Junior Customer Insight Analyst (12month FTC) employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior Customer Insight Analyst (12month FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the beauty retail sector on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your analytical skills! Prepare a mini case study or analysis of a recent campaign you admire. Present it confidently during interviews to demonstrate your insight capabilities.
✨Tip Number 3
Practice your presentation skills! Whether it's with friends or in front of a mirror, being able to communicate your insights clearly is key. Remember, you want to impress both technical and non-technical folks!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info about our culture and benefits there too!
We think you need these skills to ace Junior Customer Insight Analyst (12month FTC)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Junior Customer Insight Analyst role. Highlight any relevant skills or experiences that match the job description, especially your analytical skills and familiarity with tools like Excel and SQL.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the beauty retail sector and how your background makes you a great fit for our team. Keep it concise but engaging!
Show Off Your Analytical Skills: Since this role is all about insights and analysis, be sure to showcase any projects or coursework where you've used data to drive decisions. Mention specific tools or techniques you've used, like data visualisation software or advanced Excel functions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, you can find more info about us and what we stand for while you’re there!
How to prepare for a job interview at Space NK
✨Know Your Data Tools
Make sure you brush up on your SQL and Excel skills before the interview. Be ready to discuss how you've used these tools in the past, even if it's just from your studies. Highlight any experience with data visualisation software like Qlik Sense or Tableau, as this will show you're keen to dive into the analytical side of things.
✨Understand the Beauty Retail Sector
Do some research on Space NK and the beauty retail industry. Familiarise yourself with current trends, customer behaviours, and how data can drive insights in this sector. This knowledge will help you demonstrate your genuine interest and understanding during the interview.
✨Prepare Engaging Insights
Think about how you would present insights to different stakeholders. Prepare a few examples of how you've communicated complex information clearly and concisely. Practising this will help you feel more confident when discussing your analytical findings in the interview.
✨Show Your Curiosity
Exhibit your problem-solving mindset by asking insightful questions during the interview. This could be about their current data challenges or how they measure campaign success. Showing curiosity not only highlights your analytical skills but also your eagerness to contribute to the team.