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For Companies At a Glance
- Tasks: Lead a high-performing team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy up to 50% off products, generous time off, and wellness support.
- Why this job: Be part of a vibrant community that celebrates beauty and personal growth.
- Qualifications: Strong leadership, communication skills, and a passion for customer service.
- Other info: Dynamic work environment with opportunities for training and development.
The predicted salary is between 10 - 13 £ per hour.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Keyholder Overview
The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high‑performing team.
About You
- Able to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a 'customer first' experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team – be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Our Benefits
- A Competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of Health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third‑party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend’s bonus scheme.
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Keyholder (15 hours) in Huddersfield employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Keyholder (15 hours) in Huddersfield
✨Tip Number 1
Get to know the brand! Dive into Space NK's beauty offerings and understand what makes them unique. This knowledge will help you connect with the team and show your passion during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate a 'customer first' approach. Role-playing with friends can help you feel more confident when discussing your experience.
✨Tip Number 3
Show off your leadership potential! Be ready to share examples of how you've motivated or coached a team in the past. Highlighting these experiences can set you apart as a strong candidate for the Keyholder role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in joining the Space NK family. Don’t miss out!
We think you need these skills to ace Keyholder (15 hours) in Huddersfield
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty shine through! Share why you’re excited about working with innovative brands and how you can contribute to our community at Space NK.
Highlight Your Customer Service Skills: Make sure to emphasise your experience in delivering a 'customer first' experience. We want to see examples of how you've gone above and beyond to exceed customer expectations in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to communicate your skills and experiences, making it easy for us to see why you’d be a great fit for the Keyholder role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, take some time to research the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and any recent innovations. This will not only show your passion for beauty but also demonstrate your commitment to providing a 'customer first' experience.
✨Showcase Your Leadership Skills
Be prepared to discuss your previous experiences in leading or motivating a team. Think of specific examples where you coached someone to success or resolved a conflict. Highlighting your ability to inspire others will resonate well with the management team.
✨Understand Sales Metrics
Brush up on key performance indicators like sales targets, average transaction value (ATV), and conversion rates. Be ready to discuss how you've used these metrics in past roles to drive business opportunities. This shows you can analyse commercial reports effectively.
✨Emphasise Problem-Solving Skills
Prepare to share instances where you've faced challenges and how you approached solving them. Space NK values solution-minded individuals, so demonstrating your initiative in overcoming obstacles will set you apart from other candidates.