At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Access training opportunities and enjoy a supportive, inclusive work environment.
- Why this job: Be part of a thriving community that celebrates beauty and personal growth.
- Qualifications: Strong leadership, communication, and organisational skills required.
The predicted salary is between 25000 - 30000 £ per year.
If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary‑pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Supervisor Overview
The Supervisor’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong communication skills
- Strong prioritising and organisational skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Able to delegate tasks and follow up effectively to ensure completion
Role Responsibilities
- Supporting the team to ensure a 'customer first' experience is delivered consistently
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifying innovative opportunities to maximise the business
- Confidently analysing all available business reports to review weekly, monthly and yearly performance
- Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
- Coaching and developing the team to achieve their full potential
- Ensuring the store is maintained in line with Company policies and procedures
Benefits
- A competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of Health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third‑party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme
Space NK is an equal opportunities employer. All applicants must have the right to live and work in the UK.
Supervisor Guildford (37.5 Hours) employer: Space NK
At Space NK, we pride ourselves on being a leading beauty destination that fosters a vibrant and inclusive work culture. As a Supervisor in Guildford, you will benefit from competitive salaries, generous time off, and extensive training opportunities to support your professional growth. Join us in creating a customer-first experience while enjoying employee discounts and wellness benefits that prioritise your wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor Guildford (37.5 Hours)
✨Tip Number 1
Get to know the company inside out! Research Space NK, their values, and the beauty brands they curate. This way, you can show your passion for beauty and how you fit into their 'customer first' approach during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how you would handle customer complaints or motivate your team. Use real-life examples to demonstrate your leadership skills and ability to deliver a stellar customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Space NK family. Good luck!
We think you need these skills to ace Supervisor Guildford (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share your experiences with beauty products or brands that inspire you. We want to see how you connect with our mission of helping customers explore and enjoy beauty.
Highlight Your Customer-First Approach:Make sure to emphasise your commitment to delivering a 'customer first' experience. Use examples from your past roles where you went above and beyond for customers. This is key for us at Space NK, so show us how you can contribute!
Demonstrate Leadership Skills:As a Supervisor, you'll be leading a team, so it's important to showcase your leadership abilities. Talk about times when you've coached or motivated others, and how you’ve helped them achieve their goals. We love seeing strong leaders in action!
Keep It Clear and Concise:While we appreciate creativity, clarity is crucial in your application. Make sure your writing is easy to read and straight to the point. Remember, we’re looking for someone who can communicate effectively, so let’s see that in your application!
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, take some time to research the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and any recent innovations. This will not only show your passion for beauty but also demonstrate your commitment to understanding the products you'll be working with.
✨Customer First Mindset
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about specific situations where you went above and beyond to ensure a positive experience. This aligns perfectly with the 'customer first' ethos that Space NK values.
✨Showcase Leadership Skills
As a Supervisor, you'll need to motivate and coach your team. Be ready to discuss your leadership style and provide examples of how you've successfully led a team in the past. Highlight any experiences where you’ve helped others achieve their potential or overcome challenges.
✨Analyse and Discuss Performance Metrics
Familiarise yourself with key performance indicators relevant to retail, such as sales targets and stock accuracy. Be prepared to discuss how you would use these metrics to drive business opportunities and improve team performance. This shows that you can think strategically and are results-driven.
