At a Glance
- Tasks: Oversee stock control and operational processes in a fast-paced beauty retail environment.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Competitive salary, generous time off, and up to 50% employee discount.
- Other info: Opportunities for training and development to support your career growth.
- Why this job: Be part of a dynamic team that puts customers first and embraces change.
- Qualifications: Retail operations experience and strong organisational skills preferred.
The predicted salary is between 30000 - 40000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Operations Supervisor Overview
As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, all whilst upholding exceptional store standards. The pace is fast moving and dynamic, which requires high levels of productivity, and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house & on the shop floor.
About You
- Previous experience within retail operations preferred.
- Strong organisational skills and attention to detail.
- Ability to deliver a ‘customer first’ experience.
- Team player with the ability to work alone.
- Always lead by example, focusing on evolving the store opportunities.
- Flexibility to meet rapidly changing priorities and deadlines.
- Able to build strong and effective relationships.
- Excellent communication skills.
- Ability to understand store targets and KPI'S.
- Embraces change.
- Professional approach.
- Excellent planning and time management capabilities.
Role Responsibilities
- Ensure that all stock processes and procedures are maintained within the store.
- Training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
- To work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
- Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
- Ensure all recalls, price changes and stock related queries are dealt with in a timely manner & communicated to the wider team.
- Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
- Stock management on the sales floor including managing the discount process for damaged products.
- Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
- Prepare and manage stock takes and weekly cycle counts.
- Support on the shopfloor during peak business hours and when needed act as a Keyholder.
- Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
- Supply ordering to include packaging, hygiene, stationery etc.
- Support the Store Management team with Gratis and Grot policy and process.
Our Benefits
- A Competitive salary, reviewed annually.
- Generous time off, up to 25 days annually.
- Access to an employee discount at Space NK of up to 50% off products, brand dependent.
- A range of Health & wellness benefits, with support for physical, mental & financial wellbeing.
- Access to training and development opportunities from our education team and brand partners to support your growth and development.
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing.
- Refer a friend's bonus scheme.
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Operations Supervisor Guildford (37.5 hours) employer: Space NK
At Space NK, we pride ourselves on being a vibrant and inclusive employer that champions beauty and innovation. As an Operations Supervisor in Guildford, you will thrive in a dynamic work environment that prioritises employee growth through comprehensive training and development opportunities, alongside generous benefits such as up to 50% off products and a supportive health and wellness programme. Join our passionate team where your contributions directly enhance the customer experience and help shape the future of beauty discovery.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor Guildford (37.5 hours)
✨Tip Number 1
Get to know the company inside out! Research Space NK, their values, and the beauty brands they carry. This way, when you walk into that interview, you can show off your passion for beauty and how you fit into their community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local beauty events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle stock discrepancies or train a new team member. Use the STAR method (Situation, Task, Action, Result) to structure your answers and impress the interviewers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're keen and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Supervisor Guildford (37.5 hours)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Operations Supervisor role. Highlight your retail operations experience and any relevant achievements to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you love beauty and how your background makes you an ideal candidate for this position. Be genuine and let your passion come through.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use proper grammar and structure to demonstrate your excellent communication skills right from the start.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates about your application status!
How to prepare for a job interview at Space NK
✨Know Your Stock Processes
Familiarise yourself with stock management processes and procedures before the interview. Be ready to discuss how you would maintain stock compliance and prevent loss, as this is crucial for the Operations Supervisor role.
✨Showcase Your Customer Focus
Prepare examples that highlight your commitment to delivering a 'customer first' experience. Think about times when you've gone above and beyond to meet customer needs, as this aligns perfectly with the company's values.
✨Demonstrate Strong Communication Skills
Practice articulating your thoughts clearly and confidently. Since you'll be the primary contact between the Head Office and the store, showcasing your ability to communicate effectively will be key during the interview.
✨Embrace Change and Flexibility
Be ready to discuss how you've adapted to changing priorities in previous roles. The fast-paced environment at Space NK requires flexibility, so share specific examples of how you've successfully navigated change in the past.
