At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join Space NK, a leading destination for innovative beauty brands.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant team culture.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Be a skincare ambassador and help customers discover their perfect products.
- Qualifications: Passion for luxury skincare and strong communication skills required.
The predicted salary is between 22000 - 26000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, innovative and boundary-pushing beauty brands, Space NK is the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The Luxury Skincare Advisor’s main responsibility is to achieve sales and KPI targets through a customer-first approach. They are an ambassador for the brand, specialising in luxury skincare.
Main Responsibilities- Delivers a “customer first” experience exceeding customer expectations.
- Delivers unbiased customer advice through exceptional product knowledge.
- Works as one team to ensure a “customer first” experience is delivered consistently.
- Provides customers with expert advice with particular detail and focus on luxury skincare brands.
- Goes above and beyond in delivering an exceptional level of service for the luxury skincare shopper.
- Builds, grows & connects with a loyal customer base, specifically for luxury skincare brands.
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on luxury skincare brands.
- Drives growth of these brands with a focus on sales and ATV.
- Exceeds the company acquisition target for N.dulge.
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss.
- Communicates clearly and concisely with the store team.
- Confidently communicates with external business partners and store visitors.
- Fully embraces the team effort and takes pride in achieving a common goal, demonstrating the “We Are One Team” value.
- Open and supportive of other ideas and opinions, creating an inclusive, welcoming and approachable store environment.
- Passionate about maintaining up-to-date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members.
- Understands and adheres to all Company loss prevention practices.
- Specific interest and passion for luxury skincare.
- Passion for delivering exceptional service.
- Confident in one-to-one skincare consultations.
- Ability to deliver a “customer first” experience.
- Ability to understand store targets and KPIs.
- Strong communication skills.
- Leads by example.
- Values honesty and integrity in working relationships.
- Embraces change; flexibility to meet rapidly changing priorities and deadlines.
- Ability to follow direction.
- Passionate about beauty.
- Ability to use own initiative.
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Luxury Skincare Advisor Guildford (37.5 hours) employer: Space NK
At Space NK, we pride ourselves on being a leading employer in the beauty industry, offering our Luxury Skincare Advisors in Guildford a vibrant work culture that prioritises customer satisfaction and teamwork. With a strong focus on employee growth, we provide extensive training opportunities and encourage our staff to share their passion for luxury skincare, all while enjoying competitive benefits and a supportive environment that values diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Luxury Skincare Advisor Guildford (37.5 hours)
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive deep into Space NK's luxury skincare offerings. Familiarise yourself with their top products and brands so you can chat confidently about them during your conversation.
✨Tip Number 2
Practice your customer-first approach! Think of scenarios where you can showcase your ability to exceed customer expectations. Role-play with a friend or family member to get comfortable with delivering exceptional service.
✨Tip Number 3
Show off your passion for beauty! During your interview, share personal experiences that highlight your love for luxury skincare. Whether it’s a favourite product or a memorable consultation, let your enthusiasm shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Space NK team and ready to embrace our values.
We think you need these skills to ace Luxury Skincare Advisor Guildford (37.5 hours)
Some tips for your application 🫡
Show Your Passion for Beauty:Let your love for luxury skincare shine through in your application. Share specific experiences or products that have inspired you, and show us why you're excited about the beauty industry!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant skills and experiences. We want to see how you can deliver that 'customer first' experience and exceed our KPIs!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language to communicate your ideas and experiences, so we can easily see how you fit into our team.
Apply Through Our Website:For the best chance of success, make sure to submit your application through our website. This way, we can process your application efficiently and get back to you as soon as possible!
How to prepare for a job interview at Space NK
✨Know Your Skincare Brands
Before the interview, dive deep into the luxury skincare brands that Space NK offers. Familiarise yourself with their unique selling points and key products. This will not only show your passion for beauty but also demonstrate your commitment to providing expert advice.
✨Customer-Centric Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about times when you went above and beyond to meet a customer's needs. This aligns perfectly with the 'customer first' approach that Space NK values.
✨Team Player Attitude
Space NK emphasises teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you supported your team to achieve common goals, showcasing your ability to embrace the 'We Are One Team' value.
✨Stay Updated on Trends
Keep abreast of the latest trends in luxury skincare and beauty. Being knowledgeable about current innovations will help you stand out as a candidate who is genuinely passionate about the industry and eager to share this knowledge with customers and colleagues alike.
