At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Access training opportunities and wellness benefits to support your growth.
- Why this job: Be a role model in a vibrant environment and inspire your team.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 25000 - 30000 £ per year.
The Keyholder's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
Key Responsibilities
- Deliver a 'customer first' experience exceeding customer expectations and support the team to ensure this experience is delivered consistently.
- Provide product training and knowledge to deliver unbiased customer advice.
- Exceed sales targets and the company acquisition target for N.dulge.
- Maintain stock file accuracy by adhering to all stock handling policies to ensure stock accuracy and minimise stock loss.
- Keep the team aware of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement.
- Communicate clearly and concisely with all internal and external business partners to drive business opportunities.
- Confidently analyse business reports to review weekly, monthly and yearly performance.
- Create an inclusive, welcoming and approachable environment for employees to thrive in.
- Observe and communicate any performance‑related feedback in a timely manner to the management team.
- Lead, motivate and inspire the team—be a role model.
- Ensure the store is maintained in line with Company policy and procedure.
Qualifications
- Experience delivering a 'customer first' experience and leadership to coach and motivate a team.
- Ability to understand and analyse commercial reports to drive business opportunities.
- Skill in identifying key performance behaviours and competencies within a team.
- Strong prioritising, organisational and communication skills.
- Values honesty and integrity in working relationships.
- Capability to manage change.
- Flexibility to meet rapidly changing priorities and deadlines.
- Solution‑minded, uses initiative to positively solve problems.
About Space NK
As the ultimate curator of over 100 of the most in‑demand, highly innovative and boundary‑pushing beauty brands, Space NK is the go‑to destination for worldwide beauty discovery. Through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Benefits
- A competitive salary, reviewed annually.
- Generous time off, up to 25 days annually.
- Access to an employee discount at Space NK of up to 50% off products, brand dependent.
- A range of health and wellness benefits, with support for physical, mental and financial wellbeing.
- Access to training and development opportunities from our education team and brand partners to support your growth and development.
- Access to additional third‑party discounts across shopping, health, lifestyle and wellbeing.
- Refer a friend's bonus scheme.
Keyholder Guildford employer: Space NK
Space NK is an exceptional employer that prioritises a 'customer first' ethos while fostering a supportive and inclusive work environment in Guildford. With generous benefits including up to 25 days of annual leave, substantial employee discounts, and extensive training opportunities, we empower our team members to grow and thrive in their careers. Join us to be part of a dynamic community dedicated to beauty discovery and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder Guildford
✨Tip Number 1
Get to know the company inside out! Research Space NK, its values, and its products. This way, when you walk into that interview, you can show off your knowledge and passion for the brand, making you stand out as a candidate who truly gets it.
✨Tip Number 2
Practice your customer service skills! Since delivering a 'customer first' experience is key, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during your interview to demonstrate your commitment to excellent service.
✨Tip Number 3
Show off your leadership potential! Even if you haven't held a formal leadership role, think about times you've motivated or supported a team. Highlight these experiences to prove you're ready to inspire others and help drive sales targets.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Keyholder Guildford
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in delivering a 'customer first' approach. We want to see how you've gone above and beyond to exceed customer expectations in your previous roles.
Demonstrate Leadership Skills:Share examples of how you've motivated and inspired a team. We love seeing candidates who can lead by example and create an inclusive environment for everyone.
Be Data Savvy:Since analysing business reports is key, mention any experience you have with this. We appreciate candidates who can use data to drive sales and improve performance.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly.
How to prepare for a job interview at Space NK
✨Know Your Customer First Approach
Make sure you understand what a 'customer first' experience means for the company. Prepare examples from your past roles where you exceeded customer expectations, and be ready to discuss how you can bring that mindset to the Keyholder position.
✨Showcase Your Leadership Skills
Since this role involves leading and motivating a team, think of specific instances where you've successfully coached or inspired others. Be prepared to share how you can create an inclusive environment and drive team performance.
✨Get Comfortable with Numbers
The job requires analysing business reports and understanding sales targets. Brush up on your ability to interpret data and prepare to discuss how you've used analytics in previous roles to drive sales or improve team performance.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. Think about how you would communicate sales targets to your team and how you would provide feedback to management.
