At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and drive sales.
- Company: Join a dynamic retail brand known for its inclusive culture.
- Benefits: Enjoy competitive pay, generous time off, and up to 50% employee discount.
- Other info: Great opportunities for personal development and wellness support.
- Why this job: Be a role model and inspire your team while growing your career.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Keyholder's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About you
- Able to deliver a "customer first" experience, demonstrating the leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong prioritising, organisational and communication skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Solution minded, uses initiative to positively solve problems
Role Responsibilities
- Delivering a "customer first" experience exceeding customer expectations and supporting their team to ensure this experience is delivered consistently
- Supporting the team with product training and knowledge to deliver unbiased customer advice
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Confidently analysing business reports to review weekly, monthly and yearly performance
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Observing and communicating any performance related feedback in a timely manner to management team
- Leading, motivating and inspiring the team - be a role model!
- Ensuring the store is maintained in line with Company policy and procedure
Benefits
- A competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of health & wellness benefits, with support for physical, mental & financial wellbeing
- Access to training and development opportunities from our education team and brand partners to support your growth and development
- Access to additional third-party discounts across shopping, health, lifestyle and wellbeing
- Refer a friend's bonus scheme
Space NK are an equal opportunities employer. All applicants must have the right to live and work in the UK. Only successful candidates will be contacted.
Keyholder Guildford (30 Hours) employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer experience and team development. Our Guildford location provides a supportive environment where employees can thrive, with generous benefits including up to 25 days of annual leave, substantial employee discounts, and comprehensive health and wellness support. We are committed to fostering growth through training opportunities and a collaborative atmosphere, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder Guildford (30 Hours)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering a 'customer first' experience, think of examples from your past where you've gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Brush up on your analytical skills. The job requires understanding commercial reports, so be prepared to discuss how you've used data to drive business decisions in previous roles. This will show that you can contribute to maximising sales and profitability.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Space NK. Let’s get you that interview!
We think you need these skills to ace Keyholder Guildford (30 Hours)
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in delivering a 'customer first' approach. We want to see how you've gone above and beyond to exceed customer expectations in your previous roles.
Demonstrate Leadership Skills:Share examples of how you've motivated and coached your team in the past. We love seeing candidates who can inspire others and create a positive work environment.
Be Data Savvy:Since analysing commercial reports is key, mention any experience you have with data analysis. Show us how you've used insights to drive business opportunities and improve performance.
Keep It Clear and Concise:When writing your application, make sure your communication is clear and to the point. We appreciate straightforwardness, so avoid fluff and get straight to what makes you a great fit for the role!
How to prepare for a job interview at Space NK
✨Know Your Customer First Approach
Make sure you understand what a 'customer first' experience means for the company. Prepare examples from your past experiences where you went above and beyond for customers, as this will show your commitment to delivering exceptional service.
✨Brush Up on Your Commercial Awareness
Familiarise yourself with basic commercial reports and key performance indicators relevant to the role. Be ready to discuss how you can use this data to drive sales and improve team performance, as this will demonstrate your analytical skills.
✨Showcase Your Leadership Skills
Think of specific instances where you've successfully led a team or motivated others. Be prepared to share these stories during the interview, highlighting your ability to coach and inspire your colleagues to achieve their best.
✨Emphasise Flexibility and Problem-Solving
Prepare to discuss how you've managed change in previous roles and how you approach problem-solving. Use examples that showcase your initiative and adaptability, as these traits are crucial for thriving in a fast-paced environment.
