Flagship Store Manager Guildford (37.5 Hours)

Role Overview

Main Purpose of the Role: The Flagship Manager’s main responsibility is to maximise sales and profitability whilst developing and retaining high‑performing teams.

Key Responsibilities

• Customer First: Deliver a customer‑first experience that exceeds expectations. Coach teams to ensure a consistent customer‑first approach. Ensure consistent product training and knowledge to provide unbiased customer advice. Lead the team to deliver a green mystery shop result KPI. Exceed sales targets and deliver LFL growth, ATV, AUS and conversion. Maximise O&P opportunities for omni‑channel focus. Meet company acquisition and participation targets for NDULGE.
• Communication: Announce sales, ATV, AUS and conversion targets to the team on a daily, weekly and monthly basis. Communicate clearly and concisely with all internal and external partners to drive business opportunities.
• Commerciality: Identify innovative opportunities to maximise business. Analyse all available business reports to review store performance weekly, monthly and yearly. Make decisive suggestions to drive commercial excellence – sales, promotions, new launches, VM and rate‑card execution. Drive treatment room and chair bookings and maintain standards. Stay ahead of current trends, brand‑specific, social media and customer profiles.
• Team: Recruit and retain diverse teams that support the customer‑first experience. Create an inclusive, welcoming and approachable environment for employees. Deliver feedback and manage performance in line with company processes using the NHANCE platform. Identify key in‑house ambassadors/specialists to drive results in specific areas. Ensure team members are efficient on all operational tasks, driving action‑lead rather than problem‑driven approaches. Support development of the management team, succession planning and future growth.
• Leadership: Lead, motivate and inspire the team – be a role model. Coach and develop teams and individuals to achieve their full potential. Lead change and innovation, supporting new ideas and initiatives to evolve the retail experience. Challenge and inspire the team to elevate every aspect of the store experience – service, stock and VM. Coach and empower the management team to take initiative and oversee all levels of customer service and operations. Conduct thorough floor walks with management and the team on a regular basis, providing constructive feedback and setting goals. Maintain floor presence by leading by example. Assume total accountability for store H&S and uphold company procedures to protect employees and customers.
• Store Operations: Ensure the store is maintained in line with company maintenance and Health & Safety standards. Understand and adhere to all company loss‑prevention practices. Manage payroll spend within budget through effective scheduling and people planning. Maintain stock file accuracy, adhere to stock handling policies and minimise loss in line with stock‑loss targets.
• Qualities: Deliver a customer‑first experience and lead coaching. Analyse commercial reports to drive business opportunities. Identify performance behaviours and competencies with the team. Build strong working relationships with support office departments. Strong communication, prioritisation and organisational skills. Lead by example, be a positive role model. Value honesty and integrity in working relationships. Manage change and adapt to rapidly changing priorities and deadlines. Delegate tasks and follow up effectively to ensure completion.

All applicants must have the right to live and work in the UK. Space NK are an equal opportunities employer.