At a Glance
- Tasks: Lead a dynamic team to maximise sales and create an inspiring store environment.
- Company: Join a leading retail brand focused on customer experience and team development.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work culture.
- Other info: Embrace a fast-paced environment with opportunities for innovation and personal growth.
- Why this job: Be a key player in shaping the customer experience and driving store success.
- Qualifications: Strong leadership skills and a passion for delivering exceptional customer service.
The predicted salary is between 40000 - 50000 £ per year.
The main responsibility is to maximise sales and profitability whilst developing and retaining high performing teams. They must aim to deliver:
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- A focussed and commercial business plan to deliver bottom line profitability
Customer First
- Delivers a 'customer first' experience exceeding customer expectations
- Coaches teams to ensure a 'customer first' experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result
KPI's
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- Omni focus by maximizing O&P opportunities
- Exceeds the company acquisition and participation target for NDULGE
- Manages payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy – adheres to all stock handling policies to ensure full accuracy and minimise loss in line with stock loss targets
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise business
- Confidently analyses all available business reports to review and assess store performance weekly, monthly and yearly
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drives treatment rooms/chairs bookings and maintains standards
- Stays ahead of current trends, brand specific, social media and has a sound knowledge of customer profile by keeping up to date with external influences – i.e., media and local community
Team
- Recruits and retains diverse teams that support a 'customer first' experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with company processes and using the NHANCE platform
- Identifies key in‑house ambassadors/specialists to drive results in specific areas
- Ensures team members are efficient on all operational tasks utilizing best practice and driving an action‑lead approach vs problem‑driven one
- Supports the development of the management team, succession planning and future growth of the business
Leadership
- Leads, motivates and inspires the team – be a role model
- Coaches and develops teams and individuals to achieve their full potential
- Undertakes any reasonable duties as expected by the Regional Manager
- Leads change and innovation supporting new ideas and initiatives to evolve the retail experience for customers; drives sales and provides a unique store experience
- Challenges and inspires the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for customers
- Coaches and empowers the management team to take initiative as leaders and oversee all levels of customer service and operations
- Exhibits floor presence by leading by example
- Conducts thorough floor walks with management and team on a regular basis, providing constructive feedback and setting goals
- Demonstrates excellent organisational skills, consciously plans, organizes and executes projects by priority
- Assumes total accountability for store H&S by overseeing and upholding company procedures, always protecting employees and customers against accidents and incidents
Store Operations
- Ensures the store is maintained in line with company maintenance and health & safety standards and communicates all needs in a timely manner, protecting employees and customers against accidents and incidents
- Adheres to all company loss prevention practices
Qualities
- Ability to deliver a 'customer first' experience, demonstrating leadership to coach and motivate teams
- Ability to understand and analyse commercial reports to drive business opportunities across the store
- Ability to identify key performance behaviours and competencies with team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example, being a positive role model
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
Flagship Store Manager in Guildford employer: Space NK
As a Flagship Store Manager, you will thrive in a dynamic and supportive environment that prioritises a 'customer first' approach while fostering a culture of inclusivity and teamwork. Our commitment to employee development ensures that you have ample opportunities for growth and advancement, alongside competitive benefits and a vibrant store atmosphere that inspires creativity and innovation. Join us in delivering exceptional customer experiences and driving commercial success in a location that values both its employees and the community.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Store Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your 'customer first' approach in mock interviews. Think of scenarios where you went above and beyond for a customer. This will help you articulate your experience and demonstrate that you can lead a team to do the same.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Flagship Store Manager in Guildford
Some tips for your application 🫡
Show Your Customer First Approach:When writing your application, make sure to highlight your commitment to a 'customer first' experience. Share examples of how you've exceeded customer expectations in previous roles, as this aligns perfectly with what we're looking for!
Be Commercially Savvy:Demonstrate your understanding of commerciality by discussing how you've identified opportunities to boost sales or improve store performance. We love candidates who can think outside the box and drive business results!
Highlight Team Leadership Skills:Since leading and developing high-performing teams is key for us, don’t forget to mention your leadership style. Share stories about how you've motivated your team and created an inclusive environment where everyone thrives.
Keep It Clear and Concise:Make sure your application is easy to read and straight to the point. Use clear language and structure your thoughts logically. Remember, we appreciate clarity just as much as creativity, so let your personality shine through!
How to prepare for a job interview at Space NK
✨Know Your Numbers
Before the interview, get familiar with key performance indicators (KPIs) relevant to the role. Understand sales targets, average transaction values, and conversion rates. This will show that you’re commercially savvy and ready to drive profitability.
✨Customer First Mindset
Prepare examples of how you've delivered a 'customer first' experience in previous roles. Think about specific situations where you exceeded customer expectations or coached your team to do so. This will demonstrate your alignment with the company's core values.
✨Team Leadership Stories
Be ready to share stories about how you've motivated and developed teams. Highlight instances where you’ve successfully recruited diverse talent or managed performance effectively. This will showcase your leadership skills and ability to create an inclusive environment.
✨Stay Ahead of Trends
Research current trends in retail and the specific brand you’re interviewing for. Be prepared to discuss how these trends can impact the store's performance and customer experience. This shows that you’re proactive and engaged with the industry.
