At a Glance
- Tasks: Support the Store Manager in maximising sales and leading a high-performing team.
- Company: Join a dynamic retail brand focused on customer experience and team development.
- Benefits: Competitive salary, career growth opportunities, and a vibrant work environment.
- Other info: Embrace a culture of inclusivity and innovation while developing your career.
- Why this job: Be a key player in creating an inspiring store atmosphere and driving sales success.
- Qualifications: Leadership skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
The Flagship Assistant Manager’s main responsibility is to support the Store Manager to maximise sales and profitability while developing and retaining a high performing team. They must aim to deliver:
- Customer first approach
- Visually inspiring and inviting store environment
- Fully compliant store, adhering to all company processes and policies
- Assist the Store Manager in identifying a focused and commercial business plan to deliver bottom line profitability
Main Responsibilities
- Customer First
- Deliver a customer first experience exceeding customer expectations
- Coach team to ensure a customer first experience is delivered consistently
- Ensure consistent product training and knowledge to provide unbiased customer advice
- Lead the team to deliver a green mystery shop result
- KPI's
- Exceed sales targets and deliver LFL growth along with ATV, AUS and conversion OMNI focus by maximizing O&P opportunities
- Exceed company acquisition target for N.dulge
- Assist Store Manager in managing payroll spend within budget through effective scheduling and people planning
- Manage stock file accuracy—adhere to all stock handling policies to ensure stock accuracy and minimise stock loss
- Communication
- Ensure team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicate clearly and concisely with all internal and external business partners to drive business opportunities
- Commerciality
- Actively identify innovative opportunities to maximise business
- Confidently analyse all available business reports to review weekly, monthly and yearly performance
- Make brave decisions to drive commercial excellence, ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and maintain sound knowledge of customer profile by keeping up to date with external influences (media and local community)
- Team
- Assist Store Manager by supporting recruitment and retaining diverse teams that support the customer first experience
- Create an inclusive, welcoming and approachable environment for employees to thrive
- Confidently deliver feedback and manage performance in line with company processes, including the NHANCE platform
- Identify key in‑house ambassadors/specialists to drive results in specific areas
- Ensure team members are efficient on all operational tasks, utilizing best practice and driving action‑lead approach rather than problem‑driven one
- Support development of the store team, succession planning and future growth of the business
- Leadership
- Lead, motivate and inspire the team – be a role model
- Coaches and develops team members to achieve their full potential
- Undertake any reasonable duties as expected by Store Manager and Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM, creating a compelling atmosphere for customers
- Coach and empower the store team to use their initiative and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conduct a thorough floor walk on a regular basis, providing constructive feedback and setting goals
- Possess excellent organizational skills, consciously plan, organize and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, protecting employees and customers against accidents and incidents
- Store Operations
- Ensure the store is maintained in line with company maintenance and Health & Safety standards; communicate all needs in a timely manner to Regional Manager or Property Manager
- Understand and adhere to all company loss prevention practices
- Qualities
- Deliver a customer first experience, demonstrating leadership to coach and motivate the team
- Understand and analyse commercial reports to drive business opportunities
- Identify key performance behaviours and competencies within the team
- Build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Lead by example
- Value honesty and integrity in working relationships
- Manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Delegate tasks and follow up effectively to ensure completion
Equal Opportunities: Space NK is an equal opportunities employer.
Flagship Assistant Manager Guildford (37.5 Hours) employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer experience and team development. Our Guildford location fosters a supportive environment where employees are encouraged to grow through coaching and innovative practices, ensuring a fulfilling career path while enjoying competitive benefits and a commitment to inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Assistant Manager Guildford (37.5 Hours)
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and what values they promote. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Since the role is all about delivering a customer-first experience, think of examples from your past where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Don’t forget to ask questions! Prepare some thoughtful questions about the team dynamics or how they measure success in the store. This shows your interest and helps you gauge if it’s the right environment for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can keep an eye on any updates or new opportunities that pop up. Let’s get you that flagship assistant manager role!
We think you need these skills to ace Flagship Assistant Manager Guildford (37.5 Hours)
Some tips for your application 🫡
Show Your Customer First Mindset:Make sure to highlight your experience in delivering exceptional customer service. We want to see how you’ve gone above and beyond to exceed customer expectations in your previous roles.
Be Commercially Savvy:Demonstrate your understanding of commerciality by sharing examples of how you've identified opportunities to boost sales or improve profitability. We love candidates who can think outside the box!
Team Spirit is Key:Talk about your experience in leading and developing teams. We’re looking for someone who can inspire others and create a positive, inclusive environment, so share any relevant stories that showcase your leadership skills.
Keep It Clear and Concise:When writing your application, make sure to communicate clearly and concisely. We appreciate straightforwardness, so avoid jargon and get straight to the point. And don’t forget to apply through our website!
How to prepare for a job interview at Space NK
✨Know Your Customer First Approach
Make sure you understand what a 'customer first' experience means for the company. Be ready to share examples of how you've exceeded customer expectations in previous roles. This will show that you align with their core values.
✨Familiarise Yourself with KPIs
Get to grips with key performance indicators like sales targets, ATV, and conversion rates. Prepare to discuss how you've met or exceeded these metrics in past positions, as this will demonstrate your commercial awareness and ability to drive results.
✨Showcase Your Leadership Skills
Think of specific instances where you've motivated or developed a team. Be prepared to discuss your coaching style and how you’ve helped team members achieve their potential. This is crucial for the Flagship Assistant Manager role.
✨Be Ready to Discuss Innovation
The company values innovative thinking, so come prepared with ideas on how to maximise business opportunities. Whether it's through visual merchandising or new promotions, showing that you can think outside the box will set you apart.
