At a Glance
- Tasks: Support the Store Manager in maximising sales and developing a high-performing team.
- Company: Join a leading retail brand focused on customer experience and team growth.
- Benefits: Competitive salary, career development, and a vibrant work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Be a key player in creating an inspiring store atmosphere and driving sales.
- Qualifications: Experience in retail management and strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
The main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team. They must aim to deliver:
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Assists the Store Manager to identify a focused and commercial business plan to deliver bottom line profitability.
Customer First
- Delivers a 'customer first' experience exceeding customer expectations
- Coaches their team to ensure a 'customer first' experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result
KPI's
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- OMNI focus by maximizing O & P opportunities
- Exceeds the company acquisition target for N.dulge
- Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise their business
- Confidently analyzes all available business reports to review weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences (i.e., media and local community)
Team
- Assists the Store Manager by supporting recruitment and retaining diverse teams that support our 'customer first' experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes
- Partners with Store Manager to confidently deliver feedback and manage performance in line with Company processes and using the NHANCE platform
- Identify key in-house ambassadors/specialists to drive results in specific areas
- Ensure team members are efficient on all operational tasks utilising best practice and driving action‑led approach vs problem-driven one
- Support with development of the store team, succession planning and future growth of the business
Leadership
- Leads, motivates and inspires the team - be a role model!
- Coaches and develops their team and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Store Manager and Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers.
- Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the store team to use their initiative and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conduct a thorough floor walk on a regular basis providing constructive feedback and setting goals
- Excellent organizational skills, consciously plan, organize, and execute projects by priority
- Assume total accountability for store H & S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety standards.
- Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
- Understands and adheres to all Company loss prevention practices
- Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team
Capabilities
- Ability to understand and analyse commercial reports to drive business opportunities
- Ability to identify key performance behaviours and competencies within the team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
Flagship Assistant Manager in Guildford employer: Space NK
As a Flagship Assistant Manager, you will thrive in a dynamic and supportive work environment that prioritises a 'customer first' approach while fostering a culture of inclusivity and teamwork. Our commitment to employee development ensures you have ample opportunities for growth and advancement, all within a visually inspiring store that reflects our brand's values. Join us to be part of a team that not only drives sales but also creates memorable experiences for our customers and empowers each other to excel.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Assistant Manager in Guildford
✨Tip Number 1
Get to know the company inside out! Research their values, recent news, and what makes them tick. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your 'customer first' approach in every interaction. Whether it's a mock interview or chatting with friends, make sure you can articulate how you would exceed customer expectations and lead a team to do the same. It’s all about showing you can deliver that top-notch experience!
✨Tip Number 3
Bring your A-game to the interview by preparing some insightful questions. Ask about their strategies for maximising sales or how they foster a high-performing team. This shows you’re not just interested in the role, but also in contributing to their success.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it’s a great chance to remind them why you’d be a perfect fit for their team.
We think you need these skills to ace Flagship Assistant Manager in Guildford
Some tips for your application 🫡
Show Your Customer First Approach:When writing your application, make sure to highlight your commitment to a 'customer first' experience. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with what we're looking for!
Be Clear and Concise:We love a well-structured application! Keep your language clear and to the point. Use bullet points where necessary to make it easy for us to see your key achievements and skills that match the Flagship Assistant Manager role.
Demonstrate Your Leadership Skills:As a potential leader, it's important to showcase your ability to motivate and inspire a team. Include specific examples of how you've coached others or led initiatives that resulted in positive outcomes. We want to see your leadership shine through!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Space NK
✨Know Your Customer First Approach
Make sure you understand what a 'customer first' experience means for the company. Be ready to share examples of how you've exceeded customer expectations in previous roles, and think about how you can coach your team to do the same.
✨Show Off Your Commercial Savvy
Brush up on your ability to analyse business reports and identify opportunities for growth. Prepare to discuss how you've previously driven sales or improved profitability, and be ready to suggest innovative ideas that could benefit the store.
✨Demonstrate Leadership Skills
Think about your leadership style and how you inspire and motivate a team. Be prepared to share specific instances where you've coached team members to achieve their potential or led a successful project, showcasing your ability to lead by example.
✨Be Organised and Ready to Prioritise
Prepare to discuss how you manage multiple tasks and priorities effectively. Bring examples of how you've organised projects or schedules in the past, and be ready to explain how you would ensure the store runs smoothly while meeting all operational standards.
