At a Glance
- Tasks: Support the Store Manager in maximising sales and leading a high-performing team.
- Company: Join Space NK, a vibrant beauty retailer with a passion for innovation.
- Benefits: Enjoy competitive pay, employee discounts, and a fun work environment.
- Other info: Great opportunities for career growth and personal development await you.
- Why this job: Be part of a beauty community and help customers discover their perfect products.
- Qualifications: Experience in retail and a knack for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The Assistant Store Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team. They must aim to deliver:
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- Assists the Store Manager to identify a focused and commercial business plan to deliver bottom line profitability
Main Responsibilities:
- Customer First
- Delivers a 'customer first' experience exceeding customer expectations
- Coaches their team to ensure a 'customer first' experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result
- KPIs
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion OMNI focus by maximising O&P opportunities
- Exceeds the company acquisition target for N.dulge
- Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy - adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
- Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
- Commerciality
- Actively identifies innovative opportunities to maximise their business
- Confidently analyses all available business reports to review weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences (media and local community)
- Team
- Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes
- Support recruitment and retention of diverse teams that supports our 'customer first' experience
- Partners with Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
- Identify key in-house ambassadors/specialists to drive results in specific areas
- Ensuring team members are efficient on all operational tasks utilising best practise and driving action-led approach vs problem-driven one
- Support with development of the store team, succession planning and future growth of the business
- Leadership
- Leads, motivates and inspires the team - be a role model
- Coaches and develops their team and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Store Manager and Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers.
- Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the store team to use their initiative and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conduct a thorough floor walk on a regular basis providing constructive feedback and setting goals
- Excellent organisational skills, consciously plan, organise, and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
- Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety standards.
- Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
- Understands and adheres to all Company loss prevention practices
- Qualities
- Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team
- Ability to understand and analyse commercial reports to drive business opportunities
- Ability to identify key performance behaviours and competencies within the team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
Assistant Store Manager Guildford (37.5 Hours) employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises customer experience and employee development. Our Guildford location fosters a supportive environment where team members are encouraged to grow through training and leadership opportunities, all while being part of a community that celebrates beauty and innovation. With competitive benefits and a commitment to diversity and inclusion, we empower our employees to thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Store Manager Guildford (37.5 Hours)
✨Tip Number 1
Get to know the company inside out! Research Space NK's values, products, and customer experience. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their brand.
✨Tip Number 2
Practice your 'customer first' approach! Think of examples from your past experiences where you went above and beyond for a customer. This will help you demonstrate that you can lead a team to deliver exceptional service, just like they expect at Space NK.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated teams in the past or how you’ve handled challenges. They want to see that you can inspire others and create a positive environment, so come prepared with some solid stories.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Space NK family. So, get on there and make your move!
We think you need these skills to ace Assistant Store Manager Guildford (37.5 Hours)
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share why you're excited about the role and how you connect with our mission to create a customer-first experience.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the Assistant Store Manager role. We want to see how your skills can help us maximise sales and develop a high-performing team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to communicate your achievements and how they relate to the responsibilities outlined in the job description. We appreciate clarity!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, make sure you research the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and any recent launches. This will not only show your passion for beauty but also demonstrate your commitment to providing a 'customer first' experience.
✨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing individuals. Highlight your ability to create an inclusive environment where everyone can thrive.
✨Understand Sales Metrics
Brush up on key performance indicators like sales targets, average transaction value (ATV), and conversion rates. Be ready to discuss how you've used data to drive business decisions in previous roles. This will show that you can contribute to maximising sales and profitability.
✨Prepare Questions About Company Culture
Space NK values a strong community and customer-centric approach. Prepare thoughtful questions about their culture, team dynamics, and how they support employee development. This will demonstrate your genuine interest in being part of their team and aligning with their values.
