At a Glance
- Tasks: Inspire customers with your fragrance expertise and drive sales in a vibrant beauty environment.
- Company: Join Space NK, the ultimate destination for innovative beauty brands and community.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth in beauty.
- Other info: Dynamic team culture with opportunities for training and development.
- Why this job: Be a fragrance ambassador and make a real impact on customers' beauty journeys.
- Qualifications: Passion for fragrance and strong customer service skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go‑to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The Fragrance Specialist’s primary responsibility is to drive sales and achieve KPIs through a customer-first approach. Acting as a brand ambassador, they specialise in fragrance, sharing their passion, enthusiasm, and product knowledge to inspire both customers and teammates.
Key Deliverables- Uphold our Brand Vision and Mission by living the brand pillars.
- Create a visually inspiring and inviting store environment.
- Ensure full compliance with company processes and policies.
- Customer First: Deliver an exceptional "customer first" experience, exceeding expectations. Provide unbiased, expert advice with a focus on fragrance brands. Build strong connections with customers, fostering loyalty to fragrance brands. Go above and beyond to deliver outstanding service to fragrance shoppers. Work collaboratively with the team to ensure a consistent customer-first approach.
- Sales and KPIs: Drive sales, ATV, AUS, and conversion, exceeding targets for fragrance brands. Focus on growing fragrance sales and achieving LFL growth. Achieve the company’s N. Dulge acquisition targets. Follow stock handling policies to maintain accuracy and minimise loss.
- Communication: Communicate clearly and effectively with the store team. Confidently liaise with external business partners and store visitors.
- Team Support: Embrace teamwork, contributing to shared goals and creating an inclusive store environment. Share updated product knowledge by organising and leading fragrance training sessions.
- Store Operations: Adhere to all company policies, including loss prevention practices.
- Deep passion and enthusiasm for fragrance, with a desire to inspire others.
- Strong customer service orientation with confidence in one-to-one consultations.
- Results-driven with a clear understanding of KPIs and store targets.
- Exceptional communication and interpersonal skills.
- Proactive, flexible, and able to adapt to changing priorities.
- Integrity, honesty, and a commitment to fostering positive working relationships.
- Embraces innovation and change.
- Self-motivated and able to work independently.
The role will be required to work evenings and weekends where event management falls at this time. All applicants must have the right to live and work in the UK. Space NK are an equal opportunities employer.
Fragrance Specialist Oxford Street (37.5 hours) employer: Space NK
At Space NK, we pride ourselves on being a vibrant and inclusive employer that champions beauty and innovation. Our Oxford Street location offers a dynamic work environment where Fragrance Specialists can thrive, with opportunities for personal growth through training and collaboration with passionate teammates. We are committed to providing exceptional customer experiences while fostering a culture of creativity and teamwork, making us an ideal place for those looking to make a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Fragrance Specialist Oxford Street (37.5 hours)
✨Tip Number 1
Get to know the brand inside out! Dive into Space NK’s mission and values, and make sure you can chat about their fragrance offerings like a pro. This will show your passion and help you connect with the team during interviews.
✨Tip Number 2
Practice your customer-first approach! Role-play scenarios where you provide expert advice on fragrances. This will not only boost your confidence but also demonstrate your commitment to delivering exceptional service.
✨Tip Number 3
Network like a champ! Attend beauty events or workshops to meet people in the industry. Building connections can lead to insider tips and even job opportunities, so don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Space NK family and ready to embrace our community spirit.
We think you need these skills to ace Fragrance Specialist Oxford Street (37.5 hours)
Some tips for your application 🫡
Show Your Passion for Fragrance:When writing your application, let your love for fragrance shine through! Share personal experiences or stories that highlight your enthusiasm and knowledge about different scents. We want to see how you can inspire others with your passion.
Customer-First Mindset:Make sure to emphasise your customer service skills in your application. Talk about times you've gone above and beyond for customers, as this aligns perfectly with our 'customer first' approach. We’re all about creating memorable experiences!
Highlight Teamwork Skills:Since teamwork is key in our stores, don’t forget to mention your collaborative spirit. Share examples of how you've worked with others to achieve goals or improve customer experiences. We love a team player!
Apply Through Our Website:Finally, make sure to apply through our website! It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our beauty community at Space NK.
How to prepare for a job interview at Space NK
✨Know Your Fragrance Facts
Brush up on your fragrance knowledge before the interview. Be ready to discuss different scent families, popular brands, and current trends in the beauty industry. This will show your passion and expertise, making you a standout candidate.
✨Customer-Centric Mindset
Prepare examples of how you've delivered exceptional customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with the 'customer first' approach that Space NK values.
✨Show Your Team Spirit
Since teamwork is key in this role, come prepared to discuss how you've collaborated with others in previous jobs. Highlight any experiences where you contributed to a team goal or helped create an inclusive environment.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview where you might need to demonstrate your sales techniques or customer interactions. Practise these skills beforehand so you can showcase your ability to connect with customers and drive sales effectively.
