At a Glance
- Tasks: Lead a dynamic team to create an inspiring beauty shopping experience.
- Company: Join Space NK, a leading destination for innovative beauty brands and community engagement.
- Benefits: Enjoy competitive pay, flexible hours, and a vibrant work culture with growth opportunities.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a customer-first environment that values creativity and innovation in beauty retail.
- Qualifications: Passion for beauty, strong leadership skills, and a knack for driving sales.
The predicted salary is between 36000 - 60000 £ per year.
If you love beauty, you\'re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Role Overview
Main Purpose of the Role: The Flagship Managers main responsibility is to maximise sales and profitability whilst developing and retaining high performing teams.
They must aim to deliver:
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- A focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities:
Customer First
- Delivers a \'customer first\' experience exceeding customer expectations
- Coaches\' teams to ensure a \'customer first\' experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result KPI\'s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- OMNI focus by maximizing O&P opportunities
- Exceeds the company acquisition and participation target for NDULGE
- Manages payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy - adheres to all stock handling policies to ensure full accuracy and minimise any loss in line with stock loss targets
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise their business
- Confidently analyses all available business reports to review and assess store weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influence\'s I.e., media and local community
Team
- Recruits and retains diverse teams that supports our \'customer first\' experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes and using the NHANCE platform
- Identify key in house ambassadors/specialists to drive results in specific area\'s
- Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one
- Support with development of management team, succession planning and future growth of the business
Leadership
- Leads, motivates and inspires team - be a role model!
- Coaches and develops the teams and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the management team to take the initiative as leaders and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conducts thorough floor walk with management and team on a regular basis providing
constructive feedback and setting goals
- Excellent organizational skills, consciously plan, organize, and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety
standards. Communicating all needs, in a timely manner to always to protect employees and customers against accidents and incidents.
- Understands and adheres to all Company loss prevention practices
Qualities:
- Ability to deliver a \'customer first\' experience, demonstrating the leadership to coach and motivate teams
- Ability to understand and analyse commercial reports to drive business opportunities across the store
- Ability to identify key performance behaviours and competencies with team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example, be a positive role model
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
Please note that only successful candidates will be contacted.
All applicants must have the right to live and work in the UK.
If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
Space NK are an equal opportunities employer.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be \'forgotten\' if you are not offered a position with Space NK, please email your \'right to be forgotten\' to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
Flagship Store Manager (37.5 Hours) in Kingston upon Thames employer: Space NK
At Space NK, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises a 'customer first' approach while fostering employee growth and development. Our flagship store in the heart of the community not only provides a visually inspiring environment but also encourages innovation and collaboration among diverse teams, ensuring every employee has the opportunity to thrive and make a meaningful impact in the beauty industry.
StudySmarter Expert Advice🤫
We think this is how you could land Flagship Store Manager (37.5 Hours) in Kingston upon Thames
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Space NK, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Space NK!
We think you need these skills to ace Flagship Store Manager (37.5 Hours) in Kingston upon Thames
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Space NK, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Space NK and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Space NK that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Space NK
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
