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- Tasks: Lead a vibrant team to create an inspiring beauty shopping experience.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive pay, career growth, and a fun work environment.
- Why this job: Be at the forefront of beauty trends and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
The predicted salary is between 30000 - 40000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Responsibilities
- Maximise sales and profitability while developing and retaining high‑performing teams.
- Deliver a customer-first experience and create a visually inspiring store environment.
- Maintain a fully compliant store in line with company processes and policies.
- Develop and execute a focused, commercial business plan to deliver bottom‑line profitability.
Customer First
- Deliver a customer-first experience that exceeds expectations and coach teams to do the same.
- Ensure consistent product training and unbiased customer advice.
- Lead the team to achieve green mystery shop results and exceed sales targets, including LFL growth, ATV, AUS and conversion.
- Maximise O&P opportunities and exceed acquisition targets for NDULGE.
- Manage payroll spend within budget through effective scheduling and people planning.
- Maintain stock file accuracy and adhere to stock handling policies to minimise loss.
Communication
- Keep the team informed of sales targets (ATV, AUS, conversion) on daily, weekly, and monthly cadences.
- Communicate clearly with internal and external partners to drive business opportunities.
Commerciality
- Identify opportunities to maximise the business and analyse available reports to review store performance.
- Make brave decisions to drive commercial excellence, ensuring brand standards for sales, promotions, launches, VM and rate card executions.
- Drive treatment room bookings and maintain service standards.
- Stay ahead of trends and maintain knowledge of customer profiles through external influences.
Team
- Recruit and retain diverse teams aligned with a customer-first ethos.
- Create an inclusive environment for employees to thrive; deliver feedback and manage performance per company processes and NHANCE.
- Identify ambassadors/specialists to drive results in specific areas and optimise operational tasks with a proactive approach.
- Support management development, succession planning and business growth.
Leadership
- Lead, motivate and act as a role model; coach and develop teams to their full potential.
- Undertake reasonable duties as expected by Regional Manager; drive change, innovation and a unique store experience.
- Elevate the store experience through service, stock and VM; empower management to lead across all customer service and operations.
- Lead by example with floor presence and conduct regular floor walks with constructive feedback and goal setting.
Store Operations
- Maintain store standards, health and safety, and loss prevention practices; ensure timely communication of needs to protect employees and customers.
Qualities
- Strong customer-first mindset with leadership to coach and motivate teams.
- Ability to analyse commercial reports and drive opportunities; strong communication and organizational skills.
- Ability to build relationships with support office and adapt to change; flexible with priorities and deadlines.
Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. Space NK are an equal opportunities employer.
How We Will Use Your Information
We will use the information you provide to process your application for the specific job you applied for. If you apply speculatively, we will process your application for the job/relevant business area you detail. All applications will be kept on file for 12 months. If you would prefer us not to hold your information, email RIGHT TO BE FORGOTTEN with the specified title. We will inform you when data is deleted; otherwise we will treat your application as consent to hold information.
Flagship Store Manager (37.5 hours) employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Store Manager (37.5 hours)
✨Tip Number 1
Get to know the company inside out! Research Space NK's values, products, and customer experience. This way, when you walk into that interview, you can show them you're not just another candidate but someone who truly gets what they're all about.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for your application. It’s a great way to get insider info and maybe even a referral!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to leadership, customer service, and sales strategies. Role-play with a friend or in front of the mirror to boost your confidence and nail those responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Flagship Store Manager (37.5 hours)
Some tips for your application 🫡
Show Your Passion for Beauty: When you're writing your application, let your love for beauty shine through! Share why you’re excited about the role and how you connect with our mission at Space NK. We want to see that spark!
Tailor Your Experience: Make sure to highlight your relevant experience in retail management and customer service. Use specific examples that demonstrate how you've maximised sales and led teams to success. We love seeing how you can bring your unique skills to our flagship store!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Space NK
✨Know Your Brands
Before the interview, dive deep into the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and any recent launches. This will not only show your passion for beauty but also demonstrate your commitment to delivering a customer-first experience.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated your team to exceed sales targets or improved customer service. Be ready to discuss your coaching style and how you can develop high-performing teams at Space NK.
✨Understand Commerciality
Brush up on your ability to analyse commercial reports and identify opportunities for growth. Be prepared to discuss how you would maximise sales and profitability in the flagship store. Showing that you can make brave decisions based on data will impress the interviewers.
✨Emphasise Customer Experience
Think of specific instances where you delivered an exceptional customer experience. Be ready to explain how you would ensure that every customer leaves the store feeling valued and satisfied. Highlight your strategies for training staff to provide unbiased advice and maintain brand standards.