Flagship Assistant Manager (fixed term - 37.5 hours)

If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.

The Flagship Assistant Manager’s main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.

They Must Aim To Deliver:

• A customer first approach; a visually inspiring and inviting store environment; a fully compliant store, adhering to all company processes and policies; assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability.

• Delivers a ‘customer first’ experience exceeding customer expectations; coaches their team to ensure a ‘customer first’ experience is delivered consistently; ensures consistent product training and knowledge to provide unbiased customer advice; leads the team to deliver a green mystery shop result.

• Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion; OMNI focus by maximizing O&P opportunities; Exceeds the company acquisition target for N.dulge; assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning; manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss.

• Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement; communicates clearly and concisely with all internal and external business partners to drive business opportunities.

• Actively identifies innovative opportunities to maximise their business; confidently analyses all available business reports to review weekly, monthly and yearly performance; empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards; drive treatment rooms/chairs bookings and maintain standards; stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences (media and local community).

• Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience; creates an inclusive, welcoming and approachable environment for employees to thrive in; confidently delivers feedback and manages performance in line with Company processes; supports recruitment and retention of diverse teams; partners with Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform; identify key in house ambassadors/specialists to drive results in specific areas; ensuring team members are efficient on all operational tasks utilizing best practice and driving action-led approach vs problem-driven one; supports development of the store team, succession planning and future growth of the business.

• Leads, motivates and inspires the team – be a role model; coaches and develops their team and individuals to achieve their full potential; undertake reasonable duties as expected by Store Manager and Regional Manager; lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers; drive sales and provide a unique store experience; challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers; coach and empower the store team to use their initiative and oversee all levels of customer service and operations; exhibit floor presence by leading by example; conduct regular floor walks providing constructive feedback and setting goals; maintain excellent organizational skills and execute projects by priority; assume total accountability for store H&S by upholding company procedures to protect employees and customers against accidents and incidents.

• Ensure the store is maintained in line with Company maintenance and Health & Safety standards; communicate needs in a timely manner with the Regional Manager or Property Manager; understand and adhere to all Company loss prevention practices.

• Ability to deliver a ‘customer first’ experience, analyse commercial reports to drive business opportunities, identify key performance behaviours and competencies within the team, build strong working relationships with support office departments, strong communication, prioritising and organisational skills, lead by example, honesty and integrity, ability to manage change, flexibility to meet changing priorities, and ability to delegate tasks and follow up effectively.

Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.

If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.

We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email. All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months. This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file, or you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ with the title RIGHT TO BE FORGOTTEN. We will always inform you when we have deleted your application details; otherwise we will treat your application as consent to us holding this information.