Flagship Assistant Manager (37.5 hours)

Flagship Assistant Manager (37.5 hours)

Location: Space NK Northcote Road store, London, United Kingdom.

Space NK is expanding its Northcote Road store. If you love beauty, you’re in the right place. As the curator of over 100 innovative beauty brands, we are the go‑to destination for worldwide beauty discovery. Our community values the customer at the heart of everything we do, and we always endeavour to offer everything they need to explore, experiment, and enjoy our brands.

Role Overview

The Flagship Assistant Manager supports the Store Manager to maximise sales and profitability while developing and retaining a high‑performing team.

They Must Aim To Deliver

• Customer first approach
• A visually inspiring and inviting store environment
• A fully compliant store, adhering to all company processes and policies
• Assists the Store Manager to identify a focused commercial business plan to deliver bottom line profitability

Main Responsibilities

• Deliver a customer‑first experience that exceeds expectations
• Coach the team to consistently deliver this experience
• Ensure consistent product training and knowledge for unbiased customer advice
• Lead the team to achieve green mystery shop results

KPI’s

• Exceed sales targets and deliver LFL growth, ATV, AUS, and conversion
• Maximise O&P opportunities for OMNI focus
• Achieve the company acquisition target for N.dulge
• Assist the Store Manager in managing payroll spend within budget through effective scheduling and people planning
• Maintain stock file accuracy, adhere to stock handling policies, and minimise stock loss

Communication

• Ensure team awareness of sales targets, ATV, AUS, and conversion on a daily, weekly, and monthly basis
• Communicate clearly and concisely with all internal and external partners to drive business opportunities

Commerciality

• Identify innovative opportunities to maximise business
• Analyse business reports to review weekly, monthly, and yearly performance
• Make daring decisions to drive commercial excellence, ensuring sales, promotions, new launches, VM, and rate card executions meet brand standards
• Drive Treatment room and chair bookings while maintaining standards
• Stay ahead of current trends, brand‑specific and social media, and maintain a sound knowledge of customer profiles

Team

• Support the Store Manager in recruiting and retaining a diverse team that upholds the customer‑first experience
• Create an inclusive, welcoming, and approachable environment for employees to thrive
• Deliver feedback and manage performance in line with company processes
• Partner with the Store Manager to use the NHANCE platform for performance management
• Identify key in‑house ambassadors or specialists to drive results in specific areas
• Ensure team members are efficient on all operational tasks, driving an action‑lead approach
• Support development, succession planning, and future growth of the business

Leadership

• Lead, motivate, and inspire the team as a role model
• Coach and develop team members to achieve their full potential
• Undertake any reasonable duties expected by the Store Manager or Regional Manager
• Lead change and innovation, supporting new ideas and initiatives to evolve the retail experience
• Challenge and inspire the team to elevate every aspect of the store experience through service, stock, and VM
• Coach and empower the team to use initiative and oversee all levels of customer service and operations
• Exhibit floor presence by leading by example
• Conduct thorough floor walks regularly, providing constructive feedback and setting goals
• Exhibit excellent organisational skills, consciously planning, organising, and executing projects by priority
• Assume full accountability for store H&S, overseeing and upholding company procedures to protect employees and customers

Store Operations

• Maintain the store in line with company maintenance and Health & Safety standards
• Communicate needs in a timely manner with the Regional Manager or Property Manager
• Adhere to all company loss prevention practices

Qualities

• Deliver a customer‑first experience, leading and motivating the team
• Analyse commercial reports to identify business opportunities
• Identify key performance behaviours and competencies within the team
• Build strong working relationships with support office departments
• Strong communication and organisational skills
• Lead by example and value honesty and integrity
• Manage change with flexibility to meet rapidly changing priorities and deadlines
• Delegate tasks and follow up effectively to ensure completion

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Personal Care Product Manufacturing

Space NK is an equal opportunities employer. Only successful candidates will be contacted. All applicants must have the right to live and work in the UK.