At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Flexible environment with opportunities for personal and professional growth.
- Why this job: Be part of a thriving community that celebrates beauty and creativity.
- Qualifications: Strong leadership, communication, and organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Supervisor Overview
The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
About You
- Able to deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate their team
- Able to understand and analyse commercial reports to drive business opportunities
- Able to identify key performance behaviours and competencies within the team
- Strong communication skills
- Strong prioritising and organisational skills
- Values honesty and integrity in working relationships
- Able to manage change
- Flexible to meet rapidly changing priorities and deadlines
- Able to delegate tasks and follow up effectively to ensure completion
Role Responsibilities
- Supporting the team to ensure a ‘customer first’ experience is delivered consistently
- Exceeding sales targets and the company acquisition target for N.dulge
- Supporting stock file accuracy – adhering to all stock handling policies to ensure stock accuracy and minimise stock loss
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities
- Actively identifying innovative opportunities to maximise the business
- Confidently analysing all available business reports to review weekly, monthly and yearly performance
- Supporting the store recruitment process, retaining diverse teams that deliver our ‘customer first’ experience
- Creating an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager
- Coaching and developing the team to achieve their full potential
- Ensuring the store is maintained in line with Company policies and procedures
Our Benefits
- A Competitive salary, reviewed annually
- Generous time off, up to 25 days annually
- Access to an employee discount at Space NK of up to 50% off products, brand dependent
- A range of Health
Supervisor (37.5 hours) in Essex employer: Space NK
At Space NK, we pride ourselves on being a leading beauty destination that fosters a vibrant and inclusive work culture. As a Supervisor, you will not only enjoy competitive salaries and generous time off but also benefit from extensive employee discounts and opportunities for personal growth within a supportive team environment. Join us in creating a community where both employees and customers can explore and celebrate the world of beauty together.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor (37.5 hours) in Essex
✨Tip Number 1
Get to know the company inside out! Research Space NK's values, products, and customer experience. This way, when you walk into that interview, you can show them you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice your leadership skills! Think of examples where you've motivated a team or delivered exceptional customer service. Be ready to share these stories during your interview to demonstrate how you embody the 'customer first' ethos.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Space NK family. So, what are you waiting for? Get that application in!
We think you need these skills to ace Supervisor (37.5 hours) in Essex
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share your experiences with beauty products or brands that inspire you. We want to see how your passion aligns with our mission at Space NK.
Highlight Your Customer-First Approach:Make sure to emphasise your commitment to delivering a ‘customer first’ experience. Use examples from your past roles where you’ve gone above and beyond for customers. This is key for us at Space NK!
Demonstrate Leadership Skills:As a Supervisor, you'll be leading a team, so don’t forget to showcase your leadership abilities in your application. Talk about times you've coached or motivated others, and how you can bring that to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Space NK family!
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, take some time to research the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and any recent innovations. This will not only show your passion for beauty but also demonstrate your commitment to understanding the company’s offerings.
✨Showcase Your Leadership Skills
As a Supervisor, you'll need to lead and motivate a team. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how you’ve created a positive environment and driven performance, as this aligns perfectly with the role's responsibilities.
✨Understand Sales Metrics
Brush up on key sales metrics like ATV (Average Transaction Value) and conversion rates. Be ready to discuss how you’ve used data in previous roles to drive sales and improve team performance. This will show that you can analyse commercial reports effectively, which is crucial for maximising profitability.
✨Emphasise Customer-Centricity
Space NK places a strong emphasis on a ‘customer first’ experience. Prepare to share specific examples of how you've gone above and beyond for customers in the past. Discuss how you would ensure your team delivers exceptional service consistently, reinforcing the importance of customer satisfaction.
