At a Glance
- Tasks: Support the Store Manager in maximising sales and developing a high-performing team.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Dynamic retail environment with opportunities for career advancement.
- Why this job: Be part of a vibrant community that celebrates beauty and customer experience.
- Qualifications: Strong leadership skills and a passion for delivering exceptional customer service.
The predicted salary is between 30000 - 40000 £ per year.
If you love beauty, you're in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Role Overview
The Assistant Manager's main responsibility is to support the Store Manager to maximise sales and profitability whilst developing and retaining a high performing team. They must aim to deliver:
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Customer First
- Delivers a 'customer first' experience exceeding customer expectations
- Coaches their team to ensure a 'customer first' experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result
KPI's
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- OMNI focus by maximizing O&P opportunities
- Exceeds the company acquisition target for N.dulge
- Assists the Store Manager in managing payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise their business
- Confidently analyses all available business reports to review weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influences i.e., media and local community
Team
- Assists the Store Manager by supporting recruitment and retaining diverse teams that supports our 'customer first' experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes
- Partners with Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
- Identify key in house ambassadors/specialists to drive results in specific areas
- Ensuring team members are efficient on all operational tasks utilising best practice and driving action lead approach vs problem driven one
- Support with development of the store team, succession planning and future growth of the business
Leadership
- Leads, motivates and inspires the team – be a role model!
- Coaches and develops their team and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Store Manager and Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers.
- Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the store team to use their initiative and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conduct a thorough floor walk on a regular basis providing constructive feedback and setting goals
- Excellent organizational skills, consciously plan, organize, and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety standards. Communicating all needs, in a timely manner, with the Regional Manager or Property Manager
- Understands and adheres to all Company loss prevention practices
Qualities
- Ability to deliver a 'customer first' experience, demonstrating the leadership to coach and motivate their team
- Ability to understand and analyse commercial reports to drive business opportunities
- Ability to identify key performance behaviours and competencies within the team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Assistant Manager St James Quarter (37.5hrs) - Maternity Cover (FTC) in Edinburgh employer: Space NK
At Space NK, we pride ourselves on being a vibrant and inclusive workplace where beauty enthusiasts can thrive. Our commitment to employee development is reflected in our supportive culture, which encourages creativity and innovation while prioritising a customer-first approach. Located in the bustling St James Quarter, our team enjoys a dynamic environment with opportunities for growth, competitive benefits, and the chance to work with some of the most sought-after beauty brands in the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager St James Quarter (37.5hrs) - Maternity Cover (FTC) in Edinburgh
✨Tip Number 1
Get to know the company inside out! Research Space NK, their values, and the beauty brands they curate. This way, when you walk into that interview, you can show off your passion for beauty and how you fit into their customer-first approach.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you would lead a team, drive sales, and create an inviting store environment. The more comfortable you are, the better you'll shine!
✨Tip Number 3
Show your personality! Space NK is all about community and connection, so let your unique self come through during interviews. Share your experiences and how you’ve motivated teams or exceeded sales targets in the past.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind for the hiring team.
We think you need these skills to ace Assistant Manager St James Quarter (37.5hrs) - Maternity Cover (FTC) in Edinburgh
Some tips for your application 🫡
Show Your Passion for Beauty:When writing your application, let your love for beauty shine through! Share your experiences with beauty brands and how they inspire you. We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the beauty community.
Highlight Your Customer-First Approach:Make sure to emphasise your commitment to delivering a 'customer first' experience. Use examples from your past roles where you've gone above and beyond for customers. This is key for us at Space NK, so show us how you can contribute to our mission!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experiences relevant to the Assistant Manager role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy and know how to navigate the digital world, which is super important in retail today.
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, make sure you research the beauty brands that Space NK curates. Familiarise yourself with their unique selling points and recent launches. This will not only show your passion for beauty but also demonstrate your commitment to providing a 'customer first' experience.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to inspire and motivate your team. Prepare examples of how you've successfully led a team in the past, focusing on coaching and developing individuals. Highlight any specific instances where your leadership directly contributed to achieving sales targets or improving customer satisfaction.
✨Understand the Numbers
Brush up on your commercial acumen! Be ready to discuss key performance indicators (KPIs) like sales targets, average transaction value (ATV), and conversion rates. Showing that you can analyse and act on business reports will set you apart as a candidate who can drive profitability.
✨Emphasise Customer Experience
Prepare to discuss how you would ensure a 'customer first' approach in the store. Think of specific strategies you could implement to enhance the shopping experience, such as staff training or visual merchandising ideas. This will demonstrate your alignment with Space NK's core values and mission.
