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- Tasks: Create innovative campaigns and manage CRM strategies to engage beauty lovers.
- Company: Join Space NK, a leading destination for beauty discovery and innovation.
- Benefits: Enjoy a vibrant work culture, competitive pay, and opportunities for personal growth.
- Why this job: Be part of a passionate team that puts customers at the heart of everything we do.
- Qualifications: Strong organisational skills and a passion for beauty are key; experience is a bonus.
- Other info: Dynamic environment with opportunities to drive change and enhance customer experiences.
The predicted salary is between 28800 - 43200 £ per year.
If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
The role of CRM & Loyalty Coordinator delivers a great opportunity to work on the implementation of an industry leading CRM and Loyalty programme. Reporting into the Senior CRM & Loyalty Coordinator you will play a pivotal role in supporting the development of new CRM strategies, with a specific focus on delivering growth for our brand partners, as well as engaging our top tier customers. You will be executing plans using traditional routes to the customer, as well as supporting the development of CRM innovation. We are looking for an individual who understands the importance of the Space NK customer and wants to champion their needs on a daily basis. To be successful in this role you will need to be highly organized, with a great work ethic and not intimidated by managing multiple projects at once. You will have strong Microsoft Office skills and enjoy pulling together presentations that bring our campaigns to life for internal and external stakeholders. A passion for beauty retail would be beneficial, however previous experience in this field is not a requirement.
Key Responsibilities- Turn brand insights into innovative campaigns that will drive growth for our brands
- Responsible for setting up targeted promotions and customer segmentation groups in our CMS (Salesforce) and CDP (Optimove)
- Briefing internal creative teams on copy, design and creating shoot briefs
- Coordinate external vendors to create campaign assets, including print and email
- Work with wider CRM team to devise audiences for campaigns, events and other targeted activity
- Work collaboratively with the Digital Trading Team to execute targeted campaigns
- Work collaboratively with our category teams (buyers) to develop brand growth plans
- Managing the day to day running of BAU CRM campaigns that impact our top tier customers
- Work with the Ecomm team to improve customer journeys and engagement with the loyalty programme, with a specific focus on the experience for our top customers
- Identify new opportunities to engage with our top tier customers, constantly striving to enhance their experience
- Assists in loyalty reporting & insights
- Ability to listen and take direction on a variety of tasks
- Highly organised with meticulous attention to detail
- Excellent time management skills
- Excellent communication skills
- Strong Microsoft Office skills
- Must be adaptable, flexible and a team player
- Confidence to liaise with various stakeholders
- Proactive with ‘can-do’ attitude
- A self-starter with the energy and determination to deliver results
- Entrepreneurial spirit comes naturally and you enjoy coming up with fresh, creative ideas, not afraid to drive change in ways of working
- Whilst a technical understanding of CRM systems would be beneficial, this is not a prerequisite for the role
Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website. Space NK are an equal opportunities employer.
CRM & Loyalty Coordinator employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM & Loyalty Coordinator
✨Tip Number 1
Get to know Space NK inside out! Familiarise yourself with our brands and loyalty programme. This will not only help you in interviews but also show your genuine passion for beauty retail.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for the interview by thinking of creative ideas for CRM campaigns. Show us how you can turn insights into action – we love fresh, innovative thinkers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Space NK family.
We think you need these skills to ace CRM & Loyalty Coordinator
Some tips for your application 🫡
Show Your Passion for Beauty: Let your love for beauty shine through in your application! Whether it's a personal story or your favourite products, we want to see how you connect with the industry.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the CRM & Loyalty Coordinator role. Highlight relevant skills and experiences that align with our needs, especially around customer engagement and campaign management.
Be Organised and Detail-Oriented: We value organisation and attention to detail. When writing your application, ensure everything is clear and well-structured. This reflects the skills we’re looking for in managing multiple projects!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can explore more about what it’s like to work with us!
How to prepare for a job interview at Space NK
✨Know Your Beauty Brands
Before the interview, take some time to research the beauty brands that Space NK curates. Understanding their unique selling points and how they resonate with customers will show your passion for the industry and help you connect your ideas to their needs.
✨Showcase Your Organisational Skills
Since the role requires managing multiple projects, be prepared to discuss your organisational strategies. Bring examples of how you've successfully juggled tasks in the past, and consider sharing a brief outline of how you would approach a typical day as a CRM & Loyalty Coordinator.
✨Prepare for Creative Discussions
As creativity is key in this role, think about innovative campaign ideas you could propose. Be ready to discuss how you would turn brand insights into engaging campaigns, and don’t hesitate to share any previous experiences where you’ve driven change or introduced fresh ideas.
✨Communicate Effectively
Strong communication skills are essential, so practice articulating your thoughts clearly. Prepare to discuss how you would liaise with various stakeholders and coordinate with teams. Consider role-playing common interview questions with a friend to boost your confidence.
