Operations Supervisor in City of Westminster

As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, all whilst upholding exceptional store standards. The pace is fast moving and dynamic, which requires high levels of productivity, and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house & on the shop floor.

Responsibilities

• Ensure that all stock processes and procedures are maintained within the store.
• Train the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
• Work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
• Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
• Ensure all recalls, price changes and stock related queries are dealt with in a timely manner & communicated to the wider team.
• Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
• Manage stock on the sales floor including managing the discount process for damaged products.
• Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
• Prepare and manage stock takes and weekly cycle counts.
• Support on the shop floor during peak business hours and when needed act as a Keyholder.
• Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
• Supply ordering to include packaging, hygiene, stationery etc.
• Support the Store Management team with Gratis and Grot policy and process.

Qualifications

• Previous experience within retail operations preferred.
• Strong organisational skills and attention to detail.
• Ability to deliver a 'customer first' experience.
• Team player with the ability to work alone.
• Always lead by example, focusing on evolving the store opportunities.
• Flexibility to meet rapidly changing priorities and deadlines.
• Able to build strong and effective relationships.
• Excellent communication skills.
• Ability to understand store targets and KPIs.
• Embraces change.
• Professional approach.
• Excellent planning and time management capabilities.

As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, Space NK is the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.