At a Glance
- Tasks: Lead a high-performing team to maximise sales and deliver exceptional customer experiences.
- Company: Join a dynamic retail brand known for its inclusive culture and commitment to excellence.
- Benefits: Enjoy competitive salary, generous time off, and up to 50% employee discount.
- Other info: Access training opportunities and enjoy a supportive work environment.
- Why this job: Be a role model and inspire your team while driving business success.
- Qualifications: Strong leadership skills and a passion for delivering outstanding customer service.
The predicted salary is between 25000 - 32000 € per year.
The Keyholder’s main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
Responsibilities:
- Deliver a ‘customer first’ experience, exceeding expectations and ensuring consistency across the team.
- Support the team with product training and knowledge to provide unbiased customer advice.
- Exceed sales targets and the company acquisition target for N.dulge.
- Maintain stock file accuracy by adhering to all stock handling policies, minimising stock loss.
- Ensure team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on achievement.
- Communicate clearly and concisely with all internal and external business partners to drive opportunities.
- Analyse business reports to review weekly, monthly and yearly performance.
- Create an inclusive, welcoming, and approachable environment for employees to thrive.
- Observe and communicate performance‑related feedback in a timely manner to the management team.
- Lead, motivate and inspire the team – be a role model!
- Maintain store in line with company policy and procedure.
Qualifications:
- Deliver a ‘customer first’ experience, demonstrating leadership to coach and motivate the team.
- Understand and analyse commercial reports to drive business opportunities.
- Identify key performance behaviours and competencies within the team.
- Strong prioritising, organisational and communication skills.
- Value honesty and integrity in working relationships.
- Manage change effectively.
- Flexible to meet rapidly changing priorities and deadlines.
- Solution minded; use initiative to solve problems positively.
Benefits:
- A competitive salary, reviewed annually.
- Generous time off, up to 25 days annually.
- Access to an employee discount at Space NK up to 50% off products, brand dependent.
- A range of health & wellness benefits, supporting physical, mental & financial wellbeing.
- Access to training and development opportunities from our education team and brand partners.
- Access to additional third‑party discounts across shopping, health, lifestyle and wellbeing.
- Refer a friend’s bonus scheme.
Keyholder in City of Westminster employer: Space NK
As a Keyholder at our Oxford St location, you will be part of a dynamic team that prioritises a 'customer first' experience while fostering a supportive and inclusive work environment. We offer competitive salaries, generous annual leave, and extensive training and development opportunities, ensuring that you can grow both personally and professionally. With access to significant employee discounts and wellness benefits, we are committed to your overall wellbeing and success in a rewarding retail career.
StudySmarter Expert Advice🤫
We think this is how you could land Keyholder in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the retail industry. A personal recommendation can go a long way in landing that Keyholder position.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their customer-first approach and think of examples from your past experiences where you’ve exceeded customer expectations.
✨Tip Number 3
Showcase your leadership skills during the interview. Be ready to discuss how you've motivated teams in the past and how you plan to inspire your future team at Space NK.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Keyholder in City of Westminster
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your experience in delivering a ‘customer first’ experience. We want to see how you've exceeded customer expectations in the past, so share specific examples that demonstrate your commitment to great service.
Demonstrate Leadership Skills:As a Keyholder, you'll be leading and motivating a team. Use your application to showcase any leadership roles you've had before. We love to see how you’ve inspired others and created an inclusive environment where everyone can thrive.
Be Data Savvy:Since analysing business reports is part of the role, mention any experience you have with data analysis. We’re looking for candidates who can understand commercial reports and use them to drive business opportunities, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Space NK
✨Know Your Numbers
Before the interview, brush up on key performance metrics like sales targets and conversion rates. Being able to discuss how you’ve met or exceeded these in past roles will show that you understand the business side of things.
✨Customer First Mindset
Prepare examples of how you've delivered exceptional customer service in previous positions. Think about specific situations where you went above and beyond to exceed customer expectations, as this aligns perfectly with the role's focus.
✨Team Leadership Examples
Be ready to share stories about how you've motivated and inspired your team. Highlight any training or coaching experiences you've had, as well as how you’ve created an inclusive environment for your colleagues.
✨Communication is Key
Practice clear and concise communication. You might be asked to explain how you would communicate performance feedback or drive opportunities with internal and external partners, so think through your approach beforehand.
