At a Glance
- Tasks: Drive digital trading performance and optimise customer journeys across UK & App channels.
- Company: Join a leading beauty retailer known for innovation and community engagement.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Fast-paced environment with dynamic challenges and a focus on collaboration.
- Why this job: Be at the forefront of eCommerce in the beauty industry and make a real impact.
- Qualifications: Experience in digital trading or eCommerce, strong analytical skills, and excellent communication.
The predicted salary is between 36900 - 45100 £ per year.
As a Digital Trading Specialist, you'll be responsible for the trading performance, onsite execution, and customer journey optimisation of the UK & App digital channels.
You'll play a critical role in delivering both sales and customer goals, through effective campaign management, cross-functional collaboration, and continuous data-led optimisation.
- Accountable for day-to-day trading performance across UK/App, aligned to commercial, web and, customer KPIs
- Support the Digital Trading Lead in weekly trade and period reviews, analysing performance of key metrics vs budget and offering insights on promotional deep-dives.
- Work with Category teams to maximise brand performance & product launches
- Partner with Web Analytics & Insights Specialist to interpret KPIs (Conversion, ATV, Demand, Abandonment etc) and action insights from learnings.
- Also action recommendations from customer journey and web funnel insights
- Set and own channel / territory KPI setting as part of budget planning process
- Promotion & Campaign Execution
- Own trading calendar activity for UK/App market and ensure all activity aligns to key KPIs
- Oversee the execution of promotions with the support of the Digital Trading Assistant and ensuring set up and execution is aligned to key KPIs
- Collaborate with Marketing and Category teams to create effective landing pages with key product and brand callouts, using key customer journey insights
- Conduct post-promo analysis (in collaboration with Web Analytics) to inform future planning
- Ensure pro-active management of site updates for pre, during and post promo phases
- Onsite Optimisation & Experience
- Own the strategy and delivery of onsite content: navigation, burger menu, category pages, offers, service banners, content slots, and merchandising PLPs
- With the support of the Digital Trading Assistant optimise site search, product placement, and customer journeys based on behavioural data
- Manage cross-category pages (e. g.
New In, Travel, Gifts, Bestsellers) and support execution of campaigns and launches, using customer journey insights and competitor analysis to improve customer journeys and conversion
- Manage and offer improvements based on insights to customer experience enhancements (e. g. Bazaarvoice, My Matches, NDulge)
- Service & Delivery Proposition
- Drive strategy and improvements in customer propositions e. g. delivery messaging, reassurance content, free delivery thresholds, and service features for UK/App
- Liaise with Customer Service for issue resolution and continuous improvement of the onsite experience.
- Manage onsite features like store locator, gift cards/e-gift, gift wrap, etc., to ensure accuracy, consistency and usability.
This is a commercially focused role that requires attention to detail, analytical strength, and a proactive mindset.
Working cross functionally, you'll ensure the site is trading effectively and evolving based on performance insights., Experience in a digital trading, e Commerce merchandising or online retail role.
- Strong commercial awareness and ability to translate insights into action.
- Proficient with web analytics tools (e. g. Google Analytics, Contentsquare, Qliksense)
- Highly organised with strong attention to detail and ability to manage multiple deadlines.
- Excellent communicator and cross-functional collaborator.
- Comfortable working in a fast-paced, trading-led environment with changing priorities.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty.
The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
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Digital Trading Specialist in City of Westminster employer: Space NK
Space NK is an excellent employer for those seeking a vibrant and rewarding career in the beauty industry. With a focus on teamwork and inclusivity, employees enjoy a supportive work culture that fosters personal growth and development. Located in Manchester, the company offers competitive salaries, generous annual leave, and an impressive employee discount, making it an attractive place for passionate beauty enthusiasts to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Trading Specialist in City of Westminster
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Space NK are looking for when hiring for a Digital Trading Specialist.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Space NK for the Digital Trading Specialist, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Space NK as a Digital Trading Specialist, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Space NK’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Trading Specialist.
We think you need these skills to ace Digital Trading Specialist in City of Westminster
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Space NK, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Space NK's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Space NK. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Space NK
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Space NK uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Space NK. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
