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- Tasks: Lead a dynamic team to deliver exceptional customer experiences and exceed sales targets.
- Company: Join Space NK, the ultimate destination for innovative beauty brands.
- Benefits: Competitive pay, inclusive culture, and opportunities for personal growth.
- Why this job: Be a key player in a thriving beauty community and make a real impact.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Flexible environment with exciting career advancement opportunities.
The predicted salary is between 28800 - 43200 £ per year.
The Supervisor's main responsibility is to assist the management team to maximise sales and profitability whilst supporting and retaining a high performing team.
Responsibilities
- Supporting the team to ensure a 'customer first' experience is delivered consistently.
- Exceeding sales targets and the company acquisition target for N.dulge.
- Supporting stock file accuracy - adhering to all stock handling policies to ensure stock accuracy and minimise stock loss.
- Ensuring team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement.
- Communicating clearly and concisely with all internal and external business partners to drive business opportunities.
- Actively identifying innovative opportunities to maximise the business.
- Confidently analysing all available business reports to review weekly, monthly and yearly performance.
- Supporting the store recruitment process, retaining diverse teams that deliver our 'customer first' experience.
- Creating an inclusive, welcoming and approachable environment for employees to thrive in.
- Confidently delivering feedback and escalating any performance issues to the Store Manager or Assistant Manager.
- Coaching and developing the team to achieve their full potential.
- Ensuring the store is maintained in line with Company policies and procedures.
- Able to deliver a 'customer first' experience, demonstrating leadership to coach and motivate their team.
- Able to understand and analyse commercial reports to drive business opportunities.
- Able to identify key performance behaviours and competencies within the team.
- Strong communication skills.
- Strong prioritising and organisational skills.
- Values honesty and integrity in working relationships.
- Able to manage change.
- Flexible to meet rapidly changing priorities and deadlines.
- Able to delegate tasks and follow up effectively to ensure completion.
About Space NK
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Supervisor in Birmingham employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Supervisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Space NK on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to team leadership and sales targets. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively.
✨Tip Number 3
Show off your passion for beauty! When you get the chance, share your favourite products or brands from Space NK. This not only shows your enthusiasm but also aligns with their 'customer first' ethos.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. Plus, it shows you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Supervisor in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight how your skills and experiences align with the Supervisor role. We want to see how you can support our team in delivering that 'customer first' experience!
Showcase Your Leadership Skills: In your application, don’t forget to mention any previous experience where you've coached or developed a team. We’re looking for someone who can motivate others and help them reach their full potential.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to communicate your achievements and how they relate to the responsibilities of the Supervisor position.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Space NK family!
How to prepare for a job interview at Space NK
✨Know Your Numbers
Before the interview, brush up on key performance metrics like sales targets and stock accuracy. Be ready to discuss how you’ve exceeded targets in the past and how you can help the team achieve their goals.
✨Customer First Mindset
Prepare examples that showcase your commitment to delivering a 'customer first' experience. Think of specific situations where you went above and beyond for customers and how that positively impacted sales or team morale.
✨Communication is Key
Practice clear and concise communication. You’ll need to demonstrate your ability to communicate effectively with both your team and external partners. Consider role-playing common scenarios to build your confidence.
✨Showcase Your Leadership Style
Be ready to discuss your approach to coaching and developing team members. Share examples of how you've motivated others and handled performance issues, highlighting your ability to create an inclusive and supportive environment.
