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- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join Space NK, a leading beauty destination with a vibrant community.
- Benefits: Competitive salary, employee discounts, and opportunities for personal growth.
- Why this job: Be a part of a passionate team and help customers discover their perfect skincare.
- Qualifications: A genuine interest in luxury skincare and strong communication skills.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
We are excited to announce the opening of our new two-floor store in Bath, located in the open-air SouthGate Shopping Centre. If you love beauty, you are in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Luxury Skincare Advisor Overview
The Luxury Skincare Advisor's main responsibility is to achieve sales and KPI targets through a customer-first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They Must Aim To Deliver
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Main Responsibilities
- Customer First
- Delivers a 'customer first' experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Works as one team to ensure a 'customer first' experience is delivered consistently
- Provides our customers with expert advice with particular detail and focus on our luxury skincare brands
- Goes above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Builds, grows & connects with a loyal customer base, specifically for our luxury skincare brands
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the 'We Are One Team' value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
- Understands and adheres to all Company loss prevention practices
Qualities
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a 'customer first' experience
- Ability to understand store targets and KPI's
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Luxury Skincare Advisor (37.5 hours) in Bath employer: Space NK
Contact Detail:
Space NK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Skincare Advisor (37.5 hours) in Bath
✨Tip Number 1
Get to know our brand inside out! Dive into the world of luxury skincare and understand what makes our products special. This knowledge will help you shine during interviews and show your passion for beauty.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of our team.
✨Tip Number 3
Practice your customer-first approach! Think about how you would engage with customers in-store. Role-play scenarios with friends or family to get comfortable with delivering exceptional service and advice.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest job openings and updates directly from us. Don’t miss out!
We think you need these skills to ace Luxury Skincare Advisor (37.5 hours) in Bath
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for luxury skincare shine through! Share your experiences and what excites you about the beauty industry. We want to see that you're not just applying for a job, but that you're genuinely passionate about helping customers discover their perfect products.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with our brand values and mission. Mention specific examples of how you've delivered exceptional customer service in the past, especially in beauty or retail settings. This will show us that you understand what it means to put the customer first!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, your application goes straight to us, and we can process it efficiently. Plus, you'll find all the info you need about the role and our company there!
How to prepare for a job interview at Space NK
✨Know Your Skincare Brands
Before the interview, dive deep into the luxury skincare brands that Space NK offers. Familiarise yourself with their unique selling points and any recent launches. This will not only show your passion for beauty but also help you provide informed advice during the interview.
✨Emphasise Customer First Approach
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you prioritised their needs and delivered exceptional service. This aligns perfectly with the 'customer first' ethos that Space NK values.
✨Show Team Spirit
Space NK thrives on teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share stories that demonstrate your ability to support colleagues and contribute to a positive store environment.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview, simulating a skincare consultation. Practice how you would approach a customer, ask questions, and recommend products. This will showcase your communication skills and confidence in delivering a personalised experience.