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For Companies At a Glance
- Tasks: Oversee stock control and operational processes in a fast-paced retail environment.
- Company: Join Space NK, a leading beauty destination on Oxford Street, known for innovative brands.
- Benefits: Enjoy a dynamic work culture, training opportunities, and a focus on diversity and inclusion.
- Why this job: Be part of a vibrant community that prioritises customer experience and personal growth.
- Qualifications: Retail operations experience preferred; strong organisational and communication skills required.
- Other info: Flexible hours and a chance to lead a passionate team in a new store opening.
The predicted salary is between 30000 - 42000 £ per year.
We are so excited to be opening a new store on Oxford Street! If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Operations Supervisor Overview
As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, while upholding exceptional store standards. The pace is fast-moving and dynamic, which requires high levels of productivity and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house & on the shop floor.
About you
- Previous experience within retail operations preferred.
- Strong organisational skills and attention to detail.
- Ability to deliver a ‘customer first’ experience.
- Team player with the ability to work alone.
- Always lead by example, focusing on evolving the store opportunities.
- Flexibility to meet rapidly changing priorities and deadlines.
- Able to build strong and effective relationships.
- Excellent communication skills.
- Ability to understand store targets and KPIs.
- Embraces change.
- Professional approach.
- Excellent planning and time management capabilities.
Role Responsibilities:
- Ensure that all stock processes and procedures are maintained within the store.
- Training the existing team and any new starters to adhere to all stock handling policies and health & safety policies.
- Work towards a minimum stock loss, raising stock discrepancies, and following up on all enquiries to ensure stock file accuracy.
- Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
- Ensure all recalls, price changes, and stock-related queries are dealt with in a timely manner & communicated to the wider team.
- Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
- Manage stock on the sales floor, including managing the discount process for damaged products.
- Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
- Prepare and manage stock takes and weekly cycle counts.
- Support on the shop floor during peak business hours and when needed act as a Keyholder.
- Order testers for the store, ensuring an efficient and organised process is in place to ensure testers are available for customers.
- Supply ordering to include packaging, hygiene, stationery, etc.
- Support the Store Management team with Gratis and Grot policy and process.
Space NK is an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
Operations Supervisor (37.5 hours) Retail · Oxford Street, London employer: Space NK Limited
Contact Detail:
Space NK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor (37.5 hours) Retail · Oxford Street, London
✨Tip Number 1
Familiarise yourself with the latest trends in beauty and retail operations. Being knowledgeable about the brands and products we offer will not only impress during your interview but also show your passion for the industry.
✨Tip Number 2
Demonstrate your organisational skills by preparing examples of how you've successfully managed stock control or improved operational processes in previous roles. This will highlight your ability to meet the demands of a fast-paced environment.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you've effectively collaborated with teams in the past. Being able to illustrate your experience in building strong relationships will be key, especially as you'll be the link between Head Office and the store.
✨Tip Number 4
Be ready to talk about your approach to training and developing team members. Highlight any experiences where you've successfully upskilled others, as this is a crucial part of the Operations Supervisor role.
We think you need these skills to ace Operations Supervisor (37.5 hours) Retail · Oxford Street, London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations. Emphasise your organisational skills, attention to detail, and any previous roles where you managed stock or trained team members.
Craft a Compelling Cover Letter: In your cover letter, express your passion for beauty and customer service. Mention specific examples of how you've delivered a 'customer first' experience and how you can contribute to the dynamic environment at Space NK.
Highlight Relevant Skills: Clearly outline your skills that match the job description, such as communication, planning, and time management. Use bullet points for easy readability and ensure they align with the responsibilities of the Operations Supervisor role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial for this role.
How to prepare for a job interview at Space NK Limited
✨Show Your Passion for Beauty
Make sure to express your enthusiasm for the beauty industry during the interview. Share your favourite brands or products and how they inspire you. This will demonstrate that you align with the company's mission of being a go-to destination for beauty discovery.
✨Highlight Your Organisational Skills
As an Operations Supervisor, strong organisational skills are crucial. Prepare examples from your previous experience where you successfully managed stock control or improved operational processes. This will show that you can handle the fast-paced environment effectively.
✨Demonstrate Customer-Centric Thinking
Be ready to discuss how you prioritise customer experience in your work. Provide specific instances where you went above and beyond to ensure customer satisfaction, as this role requires a 'customer first' approach.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities, especially regarding stock management and compliance. Think of scenarios where you had to deal with stock discrepancies or training team members, and be prepared to explain your thought process and actions.
