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For Companies At a Glance
- Tasks: Oversee stock control and operational processes while maintaining exceptional store standards.
- Company: Join Space NK, a leading beauty retailer known for innovative brands and community engagement.
- Benefits: Enjoy flexible hours, training opportunities, and a vibrant work culture in a new Oxford Street store.
- Why this job: Be part of a dynamic team that prioritises customer experience and embraces change in the beauty industry.
- Qualifications: Previous retail operations experience preferred; strong organisational and communication skills required.
- Other info: Space NK values diversity and inclusion; only successful candidates will be contacted.
The predicted salary is between 27000 - 42000 £ per year.
Join to apply for the Operations Supervisor (37.5 hours) role at Space NK. We are so excited to be opening a new store on Oxford Street! If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Operations Supervisor Overview
As an Operations Supervisor, you will be an expert in your area of responsibility, overseeing stock control and all operational processes relating to stock, all whilst upholding exceptional store standards. The pace is fast moving and dynamic, which requires high levels of productivity, and outstanding performance against required business KPIs to deliver a seamless support service to the store. You will be the primary contact between Head Office and the store, ensuring that all stock opportunities are communicated. You will communicate business risks regarding stock directly to your line manager and Regional Manager. Training will form part of your role, working with the store team to upskill their knowledge in stock processes, ensuring commercial awareness within the team, and that all stock compliances are adhered to consistently. Stock loss prevention, stock damage prevention, and general stock safety will be your responsibility; therefore, you will maintain all stock areas back of house & on the shop floor.
About You
- Previous experience within retail operations preferred.
- Strong organisational skills and attention to detail.
- Ability to deliver a ‘customer first’ experience.
- Team player with the ability to work alone.
- Always lead by example, focusing on evolving the store opportunities.
- Flexibility to meet rapidly changing priorities and deadlines.
- Able to build strong and effective relationships.
- Excellent communication skills.
- Ability to understand store targets and KPIs.
- Embraces change.
- Professional approach.
- Excellent planning and time management capabilities.
Role Responsibilities
- Ensure that all stock processes and procedures are maintained within the store.
- Training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies.
- To work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy.
- Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store.
- Ensure all recalls, price changes and stock related queries are dealt with in a timely manner & communicated to the wider team.
- Work in accordance with relevant Company policies and procedures, always ensuring stock compliance.
- Stock management on the sales floor including managing the discount process for damaged products.
- Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable).
- Prepare and manage stock takes and weekly cycle counts.
- Support on the shopfloor during peak business hours and when needed act as a Keyholder.
- Order testers for the store, ensuring an efficient and organised process is in place, to ensure testers are available for customers.
- Supply ordering to include packaging, hygiene, stationery etc.
- Support the Store Management team with Gratis and Grot policy and process.
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK. If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
Operations Supervisor (37.5 hours) employer: Space NK Limited
Contact Detail:
Space NK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Supervisor (37.5 hours)
✨Tip Number 1
Familiarise yourself with Space NK's brand values and product offerings. Understanding their unique position in the beauty market will help you demonstrate your passion for the brand during any discussions.
✨Tip Number 2
Highlight your previous experience in retail operations, especially any roles where you managed stock control or training. Be ready to share specific examples of how you improved processes or reduced stock loss in past positions.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments and changing priorities. Think of instances where you've successfully adapted to new challenges and maintained high standards under pressure.
✨Tip Number 4
Showcase your communication skills by preparing questions about the role and the team dynamics at Space NK. This not only demonstrates your interest but also your ability to engage effectively with others.
We think you need these skills to ace Operations Supervisor (37.5 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail operations, stock management, and customer service. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for beauty and retail. Mention specific experiences that align with the responsibilities of the Operations Supervisor role, such as training teams or managing stock processes.
Highlight Key Skills: Emphasise your organisational skills, attention to detail, and ability to work under pressure. Provide examples of how you've successfully managed stock or improved operational processes in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for this role.
How to prepare for a job interview at Space NK Limited
✨Show Your Passion for Beauty
Since Space NK is all about beauty, make sure to express your enthusiasm for the industry. Share your favourite brands or products and how they inspire you. This will demonstrate that you're not just looking for a job, but that you genuinely care about the beauty world.
✨Highlight Your Organisational Skills
As an Operations Supervisor, you'll need to manage stock and ensure everything runs smoothly. Be prepared to discuss specific examples from your past experience where your organisational skills made a difference. This could include managing inventory, training staff, or improving processes.
✨Demonstrate Strong Communication Abilities
Effective communication is key in this role, especially as you'll be liaising between the store and Head Office. Prepare to give examples of how you've successfully communicated with teams in the past, particularly in high-pressure situations or when addressing stock issues.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations related to stock management and team training. Think through potential scenarios, such as dealing with stock discrepancies or training a new team member, and outline your approach to resolving these challenges.
