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- Tasks: Engage customers with expert advice on luxury skincare and exceed sales targets.
- Company: Join Space NK, a leading beauty destination known for innovative skincare brands.
- Benefits: Enjoy a vibrant work environment, training opportunities, and a supportive team culture.
- Why this job: Be part of a community that values beauty discovery and exceptional customer experiences.
- Qualifications: Passion for luxury skincare and strong communication skills are essential.
- Other info: Flexible hours and a commitment to diversity and inclusion.
The predicted salary is between 24000 - 36000 £ per year.
We are so excited to be opening a new store in Birmingham at the Bullring shopping centre! If you love beauty, you’re in the right place. As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery. Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Luxury Skincare Advisor Overview
The Luxury Skincare Advisor’s main responsibility is to achieve sales and KPI’s target, through a customer first approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare. They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
Main Responsibilities:
- Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Works as one team to ensure a ‘customer first’ experience is delivered consistently
- Provides our customers with expert advice with particular detail and focus on our luxury skincare brands
- Goes above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Builds, grows & connects with a loyal customer base, specifically for our luxury skincare brands
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the ‘We Are One Team’ value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
- Understands and adheres to all Company loss prevention practices
Qualities:
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a ‘customer first’ experience
- Ability to understand store targets and KPI’s
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
Luxury Skincare Advisor (37.5 hours) Retail · Birmingham, England employer: Space NK Limited
Contact Detail:
Space NK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Skincare Advisor (37.5 hours) Retail · Birmingham, England
✨Tip Number 1
Familiarise yourself with the luxury skincare brands that Space NK offers. Knowing the products inside out will not only help you in conversations with customers but also demonstrate your genuine passion for beauty, which is crucial for this role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family as if they were customers. Focus on delivering a 'customer first' experience and providing unbiased advice, as this is a key aspect of the Luxury Skincare Advisor role.
✨Tip Number 3
Stay updated on the latest trends in luxury skincare. Follow beauty influencers, read industry blogs, and engage with online communities to enhance your product knowledge and be able to share insights with customers.
✨Tip Number 4
Showcase your teamwork skills by participating in group activities or projects. Being able to work collaboratively and supportively with your colleagues is essential for creating an inclusive and welcoming store environment.
We think you need these skills to ace Luxury Skincare Advisor (37.5 hours) Retail · Birmingham, England
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and qualities required for the Luxury Skincare Advisor position. Tailor your application to highlight how your skills and experiences align with these requirements.
Showcase Your Passion: Express your enthusiasm for luxury skincare in your application. Share any relevant experiences or knowledge that demonstrate your passion for beauty and customer service, as this is crucial for the role.
Highlight Customer Service Skills: Emphasise your ability to deliver a 'customer first' experience. Provide examples of how you've exceeded customer expectations in previous roles, particularly in retail or beauty environments.
Tailor Your CV and Cover Letter: Make sure your CV and cover letter are tailored specifically for this position. Use keywords from the job description and focus on your achievements related to sales targets, team collaboration, and communication skills.
How to prepare for a job interview at Space NK Limited
✨Show Your Passion for Skincare
Make sure to express your genuine interest in luxury skincare during the interview. Share your personal experiences with products and brands, and demonstrate how this passion translates into exceptional customer service.
✨Understand the Brand's Vision
Familiarise yourself with Space NK's brand vision and mission. Be prepared to discuss how you can embody their values and contribute to creating a customer-first experience that aligns with their goals.
✨Prepare for Product Knowledge Questions
Expect questions about luxury skincare products and trends. Brush up on your knowledge of popular brands and ingredients, and be ready to provide unbiased advice as if you were consulting a customer.
✨Demonstrate Team Spirit
Highlight your ability to work collaboratively within a team. Share examples of how you've contributed to team success in previous roles, and emphasise your commitment to fostering an inclusive and supportive store environment.
