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For Companies At a Glance
- Tasks: Deliver exceptional customer service and expert advice on luxury skincare products.
- Company: Join Space NK, a leading destination for innovative beauty brands.
- Benefits: Competitive salary, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a passionate team and help customers discover their perfect skincare.
- Qualifications: A love for beauty and strong communication skills are essential.
- Other info: Dynamic work environment with a focus on teamwork and inclusivity.
The predicted salary is between 24000 - 36000 £ per year.
If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Luxury Skincare Advisor Overview
The Luxury Skincare Advisor’s main responsibility is to achieve sales and KPI’s target, through a customer fist approach. With passion and enthusiasm, they are an ambassador for the brand, specialising in luxury skincare.
They must aim to deliver:
- Our Brand Vision and Mission by living our brand pillars
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and polices
Main Responsibilities
Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations
- Delivers unbiased customer advice through exceptional product knowledge
- Work as one team to ensure a ‘customer first’ experience is delivered consistently
- To provide our customers with expert advice with particular detail and focus on our luxury skincare brands
- To go above & beyond in delivering an exceptional level of service for the luxury skincare shopper
- Build, grow & connect with a loyal customer base, specifically for our luxury skincare brands
KPI’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion, with particular focus on our luxury skincare brands
- Responsible for driving growth of these brands with a focus on sales and ATV
- Exceeds the company acquisition target for N.dulge
- Follows all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
- Communicates clearly and concisely with their store team
- Confidently communicates with external business partners and store visitors
Team
- Fully embraces the team effort and takes pride in achieving a common goal demonstrating the ‘We Are One Team’ value
- Open and supportive of other ideas and opinions creating an inclusive, welcoming and approachable store environment
- Passionate about maintaining own up to date product knowledge on luxury skincare, and sharing this knowledge by scheduling training sessions for all team members
Store Operations
- Understands and adheres to all Company loss prevention practices
Qualities
- Specific interest and passion for luxury skincare
- Passion for delivering exceptional service
- Confident in one to one skincare consultations
- Ability to deliver a ‘customer first’ experience
- Ability to understand store targets and KPI’s
- Strong communication skills
- Leads by example
- Values honesty and integrity in working relationships
- Embraces change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to follow direction
- Passionate about beauty
- Ability to use own initiative
Equal Opportunities
Space NK are an equal opportunities employer. Please note that only successful candidates will be contacted. All applicants must have the right to live and work in the UK.
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Luxury Skincare Advisor (37.5 hours) employer: Space NK Limited
Contact Detail:
Space NK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Skincare Advisor (37.5 hours)
✨Tip Number 1
Get to know the brand inside out! Dive deep into Space NK's luxury skincare offerings and understand what makes them unique. This knowledge will help you connect with customers and show your passion during interviews.
✨Tip Number 2
Practice your customer-first approach! Role-play scenarios where you provide exceptional service and unbiased advice. This will prepare you for real-life interactions and demonstrate your commitment to the role.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend beauty events to learn more about the company culture. This can give you insider tips and make your application stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Space NK team and ready to embrace our values.
We think you need these skills to ace Luxury Skincare Advisor (37.5 hours)
Some tips for your application 🫡
Show Your Passion for Beauty: When writing your application, let your love for beauty shine through! Share your experiences with luxury skincare and how they’ve shaped your understanding of the industry. We want to see that you’re genuinely excited about the role!
Customer First Mindset: Make sure to highlight your customer service skills in your application. Talk about times when you went above and beyond for a customer, as this aligns perfectly with our 'customer first' approach. We’re all about creating exceptional experiences!
Know Your Numbers: Since achieving sales targets is key for this role, don’t shy away from mentioning any relevant achievements. If you've exceeded sales goals or improved KPIs in previous roles, let us know! We love seeing results-driven candidates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands. Plus, it shows you’re keen on joining our Space NK family!
How to prepare for a job interview at Space NK Limited
✨Know Your Skincare Stuff
Make sure you brush up on your knowledge of luxury skincare brands and products. Be ready to discuss the latest trends, ingredients, and what makes each brand unique. This will show your passion and expertise, which is crucial for a Luxury Skincare Advisor.
✨Customer First Mindset
Prepare examples of how you've gone above and beyond for customers in previous roles. Think about times when you delivered exceptional service or resolved issues effectively. This aligns perfectly with the 'customer first' approach that the company values.
✨Team Player Attitude
Be ready to talk about your experience working in teams. Highlight how you’ve contributed to team goals and supported your colleagues. The company emphasises teamwork, so showing that you can collaborate well will be a big plus.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could be about the company's vision for luxury skincare or how they support their staff in achieving sales targets. It shows you're genuinely interested and engaged with the role.
