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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer experiences and drive sales.
- Company: Join Space NK, a leading beauty retailer known for innovative brands and community engagement.
- Benefits: Enjoy competitive pay, career growth opportunities, and a vibrant work culture.
- Why this job: Be part of a creative environment where your passion for beauty can shine and make an impact.
- Qualifications: Experience in retail management and a strong customer-first mindset are essential.
- Other info: This is a full-time role with a focus on leadership and team development.
The predicted salary is between 36000 - 60000 £ per year.
Space NK Sheffield, England, United Kingdom
Flagship Store Manager (37.5 hours)
Space NK Sheffield, England, United Kingdom
If you love beauty, you’re in the right place.
As the ultimate curator of over 100 of the most in-demand, highly innovative and boundary-pushing beauty brands, we are the go-to destination for worldwide beauty discovery.
Together through our neighbourhood stores, online presence and loyalty scheme, Space NK has built a flourishing community in which to discover beauty. The customer is at the heart of everything we do, and we will always endeavour to offer everything they need to help them explore, experiment, and enjoy our brands.
Role Overview
Main Purpose of the Role:
The Flagship Managers main responsibility is to maximise sales and profitability whilst developing and retaining high performing teams.
They Must Aim To Deliver
- A customer first approach
- A visually inspiring and inviting store environment
- A fully compliant store, adhering to all company processes and policies
- A focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities
Customer First
- Delivers a ‘customer first’ experience exceeding customer expectations
- Coaches’ teams to ensure a ‘customer first’ experience is delivered consistently
- Ensures consistent product training and knowledge to provide unbiased customer advice
- Leads the team to deliver a green mystery shop result KPI’s
- Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
- OMNI focus by maximizing O&P opportunities
- Exceeds the company acquisition and participation target for NDULGE
- Manages payroll spend within budget through effective scheduling and people planning
- Manages stock file accuracy – adheres to all stock handling policies to ensure full accuracy and minimise any loss in line with stock loss targets
Communication
- Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
- Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Commerciality
- Actively identifies innovative opportunities to maximise their business
- Confidently analyses all available business reports to review and assess store weekly, monthly and yearly performance
- Empowered to make brave decisions to drive commercial excellence ensuring sales, promotions, new launches, VM and rate card executions are carried out to brand standards
- Drive Treatment rooms/chairs bookings and maintain standards
- Stay ahead of current trends, brand specific, social media and have a sound knowledge of customer profile by keeping up to date with external influence\’s I.e., media and local community
Team
- Recruits and retains diverse teams that supports our ‘customer first’ experience
- Creates an inclusive, welcoming and approachable environment for employees to thrive in
- Confidently delivers feedback and manages performance in line with Company processes and using the NHANCE platform
- Identify key in house ambassadors/specialists to drive results in specific area’s
- Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one
- Support with development of management team, succession planning and future growth of the business
Leadership
- Leads, motivates and inspires team – be a role model!
- Coaches and develops the teams and individuals to achieve their full potential
- To undertake any reasonable duties as expected by Regional Manager
- Lead change and innovation supporting new ideas and initiatives to evolve the retail experience for customers. Drive sales and provide a unique store experience
- Challenge and inspire the team to elevate every aspect of the store experience through service, stock and VM to display a compelling atmosphere for our customers
- Coach and empower the management team to take the initiative as leaders and oversee all levels of customer service and operations
- Exhibit floor presence by leading by example
- Conducts thorough floor walk with management and team on a regular basis providing
constructive feedback and setting goals
- Excellent organizational skills, consciously plan, organize, and execute projects by priority
- Assume total accountability for store H&S by overseeing and upholding company procedures, always to protect employees and customers against accidents and incidents
Store Operations
- Ensures the store is maintained in line with Company maintenance and Health & Safety
standards. Communicating all needs, in a timely manner to always to protect employees and customers against accidents and incidents.
- Understands and adheres to all Company loss prevention practices
Qualities
- Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate teams
- Ability to understand and analyse commercial reports to drive business opportunities across the store
- Ability to identify key performance behaviours and competencies with team
- Ability to build strong working relationships with support office departments
- Strong communication skills
- Strong prioritising and organisational skills
- Leads by example, be a positive role model
- Values honesty and integrity in working relationships
- Ability to manage change
- Flexibility to meet rapidly changing priorities and deadlines
- Ability to delegate tasks and follow up effectively to ensure completion
Please note that only successful candidates will be contacted.
All applicants must have the right to live and work in the UK.
If you want to find out more about us, what it is like to work for us, all about our benefits, and our pledges on Diversity, Inclusion and Belonging, please visit our website.
Space NK are an equal opportunities employer.
How We Will Use Your Information
We will use the information you provide to us with your job application to help us process your application for the specific job you have applied for. If you apply speculatively, we will process your application for the job/relevant business area that you detail within your email.
Please note that our current system does not use an automated filtering system.
All applications made via the website, through a third-party website or in-store will be kept on file for a period of 12 months.
This information will be retained and used to assess your suitability to similar positions that may arise in the future, or if the initial vacancy becomes live again during the 12-month period. If you would prefer us to not hold your information on file/ you wish to be ‘forgotten’ if you are not offered a position with Space NK, please email your ‘right to be forgotten’ to our recruitment email address with RIGHT TO BE FORGOTTEN as the title of the email. We will always inform you when we have deleted your application details, otherwise we will treat your application as consent to us holding this information.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
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Industries
Personal Care Product Manufacturing
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Flagship Store Manager (37.5 hours) employer: Space NK Limited
Contact Detail:
Space NK Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flagship Store Manager (37.5 hours)
✨Tip Number 1
Familiarise yourself with Space NK's brand values and customer service philosophy. Understanding their commitment to a 'customer first' approach will help you demonstrate how you can contribute to this ethos during your interactions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific instances where you motivated your team to exceed sales targets or improve customer satisfaction.
✨Tip Number 3
Stay updated on the latest beauty trends and products that Space NK offers. Being knowledgeable about their product range will not only impress during discussions but also show your genuine interest in the role and the brand.
✨Tip Number 4
Network with current or former employees of Space NK if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying for the Flagship Store Manager position.
We think you need these skills to ace Flagship Store Manager (37.5 hours)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, customer service, and team leadership. Use specific examples that demonstrate your ability to drive sales and create a customer-first environment.
Craft a Compelling Cover Letter: In your cover letter, express your passion for beauty and retail. Mention how your values align with Space NK's commitment to customer experience and community building. Be sure to include specific achievements that showcase your leadership skills.
Showcase Your Leadership Style: When describing your previous roles, focus on your leadership style and how you motivate teams. Provide examples of how you've coached staff to exceed sales targets or improve customer satisfaction.
Highlight Your Commercial Acumen: Demonstrate your understanding of commercial reports and how you've used data to drive business decisions. Mention any innovative strategies you've implemented to maximise sales and profitability in past positions.
How to prepare for a job interview at Space NK Limited
✨Show Your Passion for Beauty
As a Flagship Store Manager, your love for beauty should shine through. Be prepared to discuss your favourite brands and products, and how they inspire you. This will demonstrate your genuine interest in the role and the industry.
✨Emphasise Customer-Centric Experience
Highlight your experience in delivering exceptional customer service. Share specific examples of how you've exceeded customer expectations in previous roles, as this aligns with the company's 'customer first' approach.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Provide examples of how you've motivated and developed team members to achieve their full potential, which is crucial for this role.
✨Be Ready to Discuss Commercial Acumen
Familiarise yourself with key performance indicators (KPIs) relevant to retail, such as sales targets and stock management. Be ready to discuss how you've used data to drive business decisions and improve store performance.
