At a Glance
- Tasks: Lead and develop Customer Success and Account Management teams to drive client retention and revenue growth.
- Company: Join a rapidly growing B2B Payments business with a focus on client success.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real impact.
- Other info: Opportunity to engage with C-suite stakeholders and drive significant business outcomes.
- Why this job: Shape the future of client relationships in a fast-paced, commercially driven setting.
- Qualifications: Proven experience in leading commercial teams within the B2B payments industry.
The predicted salary is between 80000 - 100000 £ per year.
About the Company
Space Executive is partnering with a growing B2B Payments business, scaling rapidly and building out its commercial leadership team. Fast-paced, commercially driven, and client-focused, with a strong existing book of business across multiple geographies and verticals.
The Role
A 12-month fixed-term contract reporting into the CCO. You will lead our Customer Success and Account Management teams, owning the commercial outcomes across our existing client base, with a sharp focus on: retention, renewals and expansion revenue.
Roles & Responsibilities
- Lead and develop a combined Customer Success and Account Management team, setting targets and driving performance.
- Own the renewals calendar end-to-end: identifying risk early and ensuring strong retention across the portfolio.
- Drive expansion revenue through upsell and cross-sell within existing accounts.
- Act as senior escalation point for key client relationships, engaging directly with C-suite stakeholders where needed.
- Report on NRR, GRR and expansion pipeline to the C-Suite, providing accurate forecasting and commercial insight.
About You
- Proven experience leading commercial teams within the payments industry (B2B payments is essential).
- Strong track record of delivering renewals and expansion revenue across an enterprise or mid-market portfolio.
- A natural people leader: you build high-performing teams and create cultures of accountability.
- Commercially sharp, data-driven and confident presenting to senior stakeholders internally and externally.
- Comfortable operating at pace in a scaling business; able to make an impact quickly within a fixed-term engagement.
VP of Client Success (12-month FTC) in Warrington employer: Space Executive
At Space Executive, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through our focus on professional development and the opportunity to lead a high-performing team in the rapidly evolving B2B payments sector. With a strong emphasis on client success and collaboration, we offer a rewarding environment where your contributions directly impact our commercial outcomes and client relationships.
StudySmarter Expert Advice🤫
We think this is how you could land VP of Client Success (12-month FTC) in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the payments industry and let them know you're on the lookout for opportunities. A personal referral can make all the difference when it comes to landing that VP of Client Success role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client base, recent successes, and challenges. This will help you showcase how your experience aligns with their goals, especially around retention and expansion revenue.
✨Tip Number 3
Don’t just wait for job postings to pop up! Keep an eye on our website and apply directly through there. We often have roles that might not be advertised widely, and applying directly shows your enthusiasm and initiative.
✨Tip Number 4
Follow up after interviews! A quick thank-you email reiterating your interest and highlighting a key point from your conversation can keep you top of mind. It shows you're proactive and genuinely interested in the role.
We think you need these skills to ace VP of Client Success (12-month FTC) in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of VP of Client Success. Highlight your experience in leading commercial teams, especially in the B2B payments sector. We want to see how you've driven renewals and expansion revenue in your previous roles!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built high-performing teams and engaged with C-suite stakeholders. We love a good story!
Showcase Your Data Skills:Since this role is all about being commercially sharp and data-driven, make sure to include any relevant metrics or achievements in your application. We want to see how you've used data to drive performance and make impactful decisions.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in directly from our site!
How to prepare for a job interview at Space Executive
✨Know Your Numbers
Make sure you’re familiar with key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Be ready to discuss how you've driven these metrics in your previous roles, especially in the B2B payments sector.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading Customer Success and Account Management teams. Think about how you’ve set targets, driven performance, and built high-performing cultures. This is your chance to show them you’re a natural people leader!
✨Understand the Client Landscape
Research the company’s existing client base and their industry verticals. Be prepared to discuss how you would approach retention and expansion revenue strategies tailored to their specific clients. This shows you’re commercially sharp and client-focused.
✨Engage with C-Suite Scenarios
Since you’ll be interacting with senior stakeholders, practice articulating your thoughts clearly and confidently. Prepare for potential questions they might ask about your approach to managing key client relationships and how you handle escalations.
