At a Glance
- Tasks: Lead Customer Success and Account Management teams to drive client retention and revenue growth.
- Company: Join a rapidly growing B2B Payments business with a focus on client success.
- Benefits: Competitive salary, dynamic work environment, and opportunity to make a significant impact.
- Other info: Fast-paced role with opportunities for quick impact and professional growth.
- Why this job: Shape the future of client relationships in a fast-paced, commercially driven setting.
- Qualifications: Proven leadership in B2B payments and a track record of driving renewals and expansion.
The predicted salary is between 80000 - 100000 £ per year.
About the Company
Space Executive is partnering with a growing B2B Payments business, scaling rapidly and building out its commercial leadership team. Fast-paced, commercially driven, and client-focused, with a strong existing book of business across multiple geographies and verticals.
The Role
A 12-month fixed-term contract reporting into the CCO. You will lead our Customer Success and Account Management teams, owning the commercial outcomes across our existing client base, with a sharp focus on: retention, renewals and expansion revenue.
Roles & Responsibilities
- Lead and develop a combined Customer Success and Account Management team, setting targets and driving performance.
- Own the renewals calendar end-to-end: identifying risk early and ensuring strong retention across the portfolio.
- Drive expansion revenue through upsell and cross-sell within existing accounts.
- Act as senior escalation point for key client relationships, engaging directly with C-suite stakeholders where needed.
- Report on NRR, GRR and expansion pipeline to the C-Suite, providing accurate forecasting and commercial insight.
About You
- Proven experience leading commercial teams within the payments industry (B2B payments is essential).
- Strong track record of delivering renewals and expansion revenue across an enterprise or mid-market portfolio.
- A natural people leader: you build high-performing teams and create cultures of accountability.
- Commercially sharp, data-driven and confident presenting to senior stakeholders internally and externally.
- Comfortable operating at pace in a scaling business; able to make an impact quickly within a fixed-term engagement.
VP of Client Success (12-month FTC) in Portsmouth employer: Space Executive
At Space Executive, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development opportunities and a focus on collaboration within our rapidly scaling B2B Payments business. Located in a vibrant environment, we offer a fast-paced atmosphere where your contributions directly impact client success and drive commercial outcomes, making this a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land VP of Client Success (12-month FTC) in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B payments space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client success strategies and be ready to discuss how you can drive retention and expansion revenue based on your past experiences.
✨Tip Number 3
Showcase your leadership skills! Be ready to share examples of how you've built high-performing teams and fostered accountability. This is key for a role that involves leading Customer Success and Account Management teams.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace VP of Client Success (12-month FTC) in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of VP of Client Success. Highlight your experience in leading commercial teams, especially in the B2B payments sector, and showcase your achievements in renewals and expansion revenue.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Mention specific examples of how you've driven performance in customer success and account management teams.
Showcase Your Leadership Style:We want to know how you lead! In your application, share your approach to building high-performing teams and creating a culture of accountability. This will help us see how you can make an impact quickly.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Space Executive
✨Know Your Numbers
Make sure you’re familiar with key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Be ready to discuss how you've impacted these figures in your previous roles, as this will show your commercial acumen and data-driven approach.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading Customer Success and Account Management teams. Talk about how you set targets, drive performance, and foster a culture of accountability. This will demonstrate your ability to lead effectively in a fast-paced environment.
✨Engage with C-Suite Scenarios
Since the role involves engaging with C-suite stakeholders, think of scenarios where you’ve successfully navigated high-level discussions. Prepare to share how you’ve managed escalations and built strong relationships with key clients, showcasing your senior-level communication skills.
✨Understand the B2B Payments Landscape
Brush up on the latest trends and challenges in the B2B payments industry. Being able to speak knowledgeably about the market will not only impress your interviewers but also show that you’re genuinely interested in the role and the company’s success.
