Manager-Account Manager

Company Overview: Our client is a fast-growing, innovative financial services provider, specialising in helping businesses streamline their payments, currency management, and broader financial operations. With a strong focus on customer-centricity and technology-driven innovation, they work with a wide range of companies across multiple sectors. This role is responsible for managing a portfolio of 5–10 strategic accounts, with a focus on deepening relationships, driving upsell and cross-sell opportunities, and ensuring long-term client success. You will act as a key partner to your clients, helping them maximise value from the full suite of solutions while identifying opportunities for growth. Own and nurture a portfolio of key strategic accounts, acting as the primary point of contact and trusted advisor. Identify and execute upsell and cross-sell opportunities, helping clients adopt additional solutions that support their growth objectives. Develop a deep understanding of each client\’s business model and needs, ensuring high satisfaction, retention, and long-term partnership success. Work closely with internal teams (Sales, Product, Operations) to deliver a seamless customer experience and proactively resolve any challenges. Proven experience in account management, client success, or a similar customer-facing role within financial services, payments, fintech, or B2B SaaS. Strong commercial acumen with a track record of growing client portfolios through upsell and cross-sell strategies. Excellent relationship-building and communication skills, able to engage with stakeholders at all levels. Highly organised, proactive, and goal-oriented, with the ability to manage multiple accounts without compromising quality of service.