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- Tasks: Lead operations in KYC, onboarding, customer support, and payments for a growing financial services company.
- Company: Dynamic, high-growth business at the forefront of global financial services.
- Benefits: Competitive salary, career development opportunities, and a vibrant work culture.
- Other info: Exciting opportunities for growth as the company expands globally.
- Why this job: Join a team driving innovation in cross-border payments and make a real impact.
- Qualifications: Significant operational leadership experience in FX or payments required.
The predicted salary is between 60000 - 80000 £ per year.
The Company is a high-growth, profitable business operating at the heart of global financial services. With 250+ people across offices in the UK, Toronto, and Dubai, they deliver cross-border payment solutions, Virtual IBAN, and FX risk management capabilities to a diverse client base. With APAC expansion on the horizon and an active M&A strategy, the business is entering an exciting new phase of scale.
As Group Operations Director, you will own and drive the performance of the operational function - spanning KYC/onboarding, customer support, treasury/safeguarding, and payments - as the business continues to grow in complexity and geographic reach.
- Act as the senior point of accountability for operational performance, risk, and continuous improvement.
- Partner closely with the COO and broader leadership team to ensure operations enables - rather than constrains - commercial growth.
- Directly manage a team of 6 reports across Onboarding, Customer Support, Treasury/Safeguarding, and Payments.
- Build a high-performance culture: clear goals, strong accountability, and a genuine commitment to developing talent.
KYC & Onboarding:
- Own first-line KYC and client onboarding processes, ensuring a frictionless yet compliant experience.
- Continuously refine onboarding workflows to improve speed, quality, and scalability.
- Work closely with compliance and risk to ensure regulatory obligations are met globally.
Payments & Treasury / Safeguarding:
- Oversee payment operations and treasury/safeguarding functions, ensuring accuracy, efficiency, and regulatory compliance.
- Manage and develop key banking relationships, ensuring operational continuity and the ability to scale.
- Identify and mitigate operational risk across payment flows and treasury activities.
- Lead the implementation and ongoing development of the customer support function.
- Use client feedback and data to identify recurring issues and drive structural improvements.
Significant experience in an operational leadership role within FX, payments, or broader financial services is required. Hands-on experience working with banking partners and navigating banking relationships at a senior level is essential. The candidate should be commercially astute, with the ability to connect operational excellence to business outcomes.
Operations Officer (Finance) in London employer: Space Executive
Contact Detail:
Space Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer (Finance) in London
✨Tip Number 1
Network like a pro! Reach out to people in the finance and operations sectors, especially those who work at companies you're interested in. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges. Show them you’re not just another candidate; you’re someone who understands their business and is ready to contribute from day one.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in KYC, onboarding, or payments can directly benefit their operations. Tailor your examples to highlight your problem-solving skills and operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Officer (Finance) in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Officer (Finance). Highlight your experience in operational leadership, especially in FX and payments, and don’t forget to mention any hands-on work with banking partners!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your passion for operational excellence and how you can contribute to our exciting growth phase.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to drive performance and improve processes. Numbers speak volumes, so if you’ve increased efficiency or reduced risk, let us know!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you into our system quickly!
How to prepare for a job interview at Space Executive
✨Know Your Numbers
Make sure you brush up on key financial metrics and operational KPIs relevant to the role. Being able to discuss how you've improved performance in previous roles with specific figures will show your understanding of the business's needs.
✨Understand KYC and Compliance
Familiarise yourself with KYC processes and compliance regulations that are crucial in the finance sector. Be prepared to discuss how you've navigated these areas in past positions, as this will demonstrate your capability to manage risk effectively.
✨Showcase Leadership Skills
Since you'll be managing a team, think about examples where you've built a high-performance culture or developed talent. Share specific stories that highlight your leadership style and how it aligns with the company's goals.
✨Connect Operations to Growth
Be ready to articulate how operational excellence can drive commercial growth. Think of examples from your experience where operational improvements led to better business outcomes, and be prepared to discuss these in detail.