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- Tasks: Lead and enhance operational performance across KYC, customer support, treasury, and payments.
- Company: Join a high-growth financial services firm with a global presence.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Be part of a collaborative team focused on innovation and excellence.
- Why this job: Drive impactful change in a rapidly expanding business with exciting growth opportunities.
- Qualifications: Extensive operational leadership experience in FX or payments, with strong banking relationships.
The predicted salary is between 100000 - 150000 £ per year.
The Company is a high-growth, profitable business operating at the heart of global financial services. With 250+ people across offices in the UK, Toronto, and Dubai, they deliver cross-border payment solutions, Virtual IBAN, and FX risk management capabilities to a diverse client base. With APAC expansion on the horizon and an active M&A strategy, the business is entering an exciting new phase of scale.
As Group Operations Director, you will own and drive the performance of the operational function - spanning KYC/onboarding, customer support, treasury/safeguarding, and payments - as the business continues to grow in complexity and geographic reach.
- Act as the senior point of accountability for operational performance, risk, and continuous improvement.
- Partner closely with the COO and broader leadership team to ensure operations enables - rather than constrains - commercial growth.
- Directly manage a team of 6 reports across Onboarding, Customer Support, Treasury/Safeguarding, and Payments.
- Build a high-performance culture: clear goals, strong accountability, and a genuine commitment to developing talent.
KYC & Onboarding:
- Own first-line KYC and client onboarding processes, ensuring a frictionless yet compliant experience.
- Continuously refine onboarding workflows to improve speed, quality, and scalability.
- Work closely with compliance and risk to ensure regulatory obligations are met globally.
Payments & Treasury / Safeguarding:
- Oversee payment operations and treasury/safeguarding functions, ensuring accuracy, efficiency, and regulatory compliance.
- Manage and develop key banking relationships, ensuring operational continuity and the ability to scale.
- Identify and mitigate operational risk across payment flows and treasury activities.
- Lead the implementation and ongoing development of the customer support function.
- Use client feedback and data to identify recurring issues and drive structural improvements.
Significant experience in an operational leadership role within FX, payments, or broader financial services is required. Hands-on experience working with banking partners and navigating banking relationships at a senior level is essential. The candidate should be commercially astute, with the ability to connect operational excellence to business outcomes.
Operations Director - Business Management in London employer: Space Executive
Contact Detail:
Space Executive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director - Business Management in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in operations or financial services. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by researching the company’s operations and recent news. Show them you’re not just another candidate; you’re genuinely interested in how they drive performance and manage risk.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially in KYC, onboarding, and payments. Highlight your hands-on experience with banking partners to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Director - Business Management in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations Director. Highlight your experience in operational leadership, especially in FX and payments, and don’t forget to showcase any hands-on work with banking partners.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this high-growth environment. Mention your passion for driving operational performance and how you can contribute to the company’s exciting expansion plans.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve processes and drive results. Use metrics where possible to show how you’ve made a tangible impact in previous positions.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Space Executive
✨Know the Business Inside Out
Before your interview, dive deep into the company's operations, especially their KYC, onboarding, and payment processes. Understanding their current challenges and growth strategies will help you demonstrate how your experience aligns with their needs.
✨Showcase Your Leadership Style
As a potential Operations Director, it's crucial to articulate your leadership approach. Prepare examples of how you've built high-performance teams and fostered a culture of accountability and development in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-world scenarios. Think about past experiences where you identified operational risks or improved processes, and be ready to discuss the outcomes and lessons learned.
✨Connect Operations to Business Growth
Be prepared to discuss how operational excellence can drive commercial success. Highlight specific instances where your operational decisions positively impacted business outcomes, particularly in financial services or payments.