Head of Revenue Operations

We are a private-equity-backed business undergoing rapid international expansion. The Global Head of Revenue Operations will play a critical role in building and scaling a world-class revenue engine across Marketing, Sales, Customer Success, Service Delivery, and Renewals. This role is responsible for creating the systems, processes, and insights that enable predictable, efficient, and profitable growth across new customer acquisition, partner channels, and existing customer portfolios. The successful candidate will bring a builder’s mindset, strong commercial acumen, and experience operating in high-velocity, performance-driven environments—ideally within a PE-backed or similarly high-expectation growth context.

Key Responsibilities

• Commercial & Capacity Planning: Partner with Commercial Finance, Marketing, Sales, and Delivery to create accurate revenue, renewal, and pipeline forecasts. Build capacity and productivity models that support aggressive PE-driven growth plans. Establish a unified global forecasting cadence across all revenue teams.
• Data Infrastructure & Technology Ownership: Lead the design and evolution of the global revenue systems ecosystem. Ensure full system integration and a single customer view that supports PE-level reporting requirements. Drive automation to improve conversion rates, retention, expansion, and operational efficiency. Set and uphold high standards for data quality, governance, and reporting consistency.
• Process Design & Lifecycle Optimisation: Map, design, and optimise the entire customer lifecycle with a focus on speed, scalability, and commercial impact. Standardise critical workflows such as lead management, sales-to-delivery handoff, renewal triggers, and expansion sequences. Proactively identify bottlenecks and implement scalable solutions that improve turnaround times, margins, and customer outcomes. Ensure process adoption and change management across global teams.
• Reporting, Insight & Performance Analytics: Develop executive dashboards that reflect the KPIs required by PE stakeholders—pipeline quality, ARR growth, retention, unit economics, and efficiency ratios. Deliver actionable insights aimed at improving conversion, margin, customer lifetime value, and revenue predictability. Partner with Finance to report on key commercial metrics, including CAC payback, LTV, productivity benchmarks, and cohort performance.
• Leadership, Alignment & Enablement: Serve as the central connector between GTM functions, aligning teams around one set of metrics, processes, and revenue goals. Create and maintain incentive structures that support profitable, scalable growth. Build, develop, and lead a high-performing global Revenue Operations organisation. Influence senior stakeholders and partner with the executive team to support PE board reporting and value creation initiatives.

Success Measures

• New Business: Funnel conversion improvements, CAC efficiency and payback period.
• Activation & Delivery: Speed-to-value metrics, delivery utilisation and margin performance.
• Retention & Expansion: Gross and net revenue retention, expansion rates and uplift revenue.
• Operational Efficiency: ARR per FTE, forecast accuracy, reduction of process friction and pipeline leakage.

Experience & Qualifications

• Extensive experience in senior Revenue Operations, Commercial Operations or Sales Operations leadership roles.
• Proven ability to build Revenue Operations functions in scaling or PE-backed environments.
• Strong expertise in CRM and GTM technology ecosystems.
• Broad understanding of forecasting, commercial analytics, and unit economics.
• Ability to translate complex operational data into clear insights and actionable plans.
• Strong organisational, communication, and cross-functional influencing skills.