At a Glance
- Tasks: Lead and develop Customer Success and Account Management teams to drive client retention and revenue growth.
- Company: Join a rapidly growing B2B Payments business with a focus on client success.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real impact.
- Other info: Opportunity to engage with C-suite stakeholders and drive significant business outcomes.
- Why this job: Be at the forefront of client success in a fast-paced, scaling company.
- Qualifications: Proven experience in leading commercial teams within the B2B payments industry.
The predicted salary is between 80000 - 100000 £ per year.
About the Company
Space Executive is partnering with a growing B2B Payments business, scaling rapidly and building out its commercial leadership team. Fast-paced, commercially driven, and client-focused, with a strong existing book of business across multiple geographies and verticals.
The Role
A 12-month fixed-term contract reporting into the CCO. You will lead our Customer Success and Account Management teams, owning the commercial outcomes across our existing client base, with a sharp focus on: retention, renewals and expansion revenue.
Roles & Responsibilities
- Lead and develop a combined Customer Success and Account Management team, setting targets and driving performance
- Own the renewals calendar end-to-end: identifying risk early and ensuring strong retention across the portfolio
- Drive expansion revenue through upsell and cross-sell within existing accounts
- Act as senior escalation point for key client relationships, engaging directly with C-suite stakeholders where needed
- Report on NRR, GRR and expansion pipeline to the C-Suite, providing accurate forecasting and commercial insight
About You
- Proven experience leading commercial teams within the payments industry (B2B payments is essential)
- Strong track record of delivering renewals and expansion revenue across an enterprise or mid-market portfolio
- A natural people leader: you build high-performing teams and create cultures of accountability
- Commercially sharp, data-driven and confident presenting to senior stakeholders internally and externally
- Comfortable operating at pace in a scaling business; able to make an impact quickly within a fixed-term engagement
VP of Client Success (12-month FTC) in Doncaster employer: Space Executive
At Space Executive, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development opportunities and a focus on collaboration within our rapidly scaling B2B Payments business. Located in a vibrant environment, we offer a fast-paced atmosphere where your contributions directly impact our success, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land VP of Client Success (12-month FTC) in Doncaster
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B payments space and let them know you're on the lookout for opportunities. A personal referral can make all the difference when it comes to landing that VP of Client Success role.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client base, recent successes, and challenges. This will help you demonstrate your knowledge and show how you can drive retention and expansion revenue right from the get-go.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've built high-performing teams in the past. Use specific examples to illustrate how you’ve driven performance and created a culture of accountability—this is key for a role focused on leading Customer Success and Account Management teams.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace VP of Client Success (12-month FTC) in Doncaster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of VP of Client Success. Highlight your experience in leading commercial teams, especially in the B2B payments sector, and showcase your achievements in renewals and expansion revenue.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've driven performance in customer success and account management teams.
Showcase Your Leadership Style:We want to know how you lead! In your application, give us insights into your leadership style and how you've built high-performing teams. Mention any strategies you've used to create a culture of accountability.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Space Executive
✨Know Your Numbers
Make sure you’re familiar with key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Be ready to discuss how you've driven these metrics in your previous roles, especially in the B2B payments sector.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading Customer Success and Account Management teams. Think about how you’ve set targets, driven performance, and built high-performing cultures. This is your chance to show them you’re a natural people leader!
✨Engage with C-Suite Scenarios
Since you'll be dealing with senior stakeholders, practice articulating your approach to managing key client relationships. Prepare to discuss how you’ve successfully escalated issues and engaged with C-suite executives in the past.
✨Demonstrate Commercial Acumen
Be ready to talk about your strategies for driving expansion revenue through upselling and cross-selling. Share specific examples of how you’ve identified risks and opportunities within existing accounts to ensure strong retention and growth.
