At a Glance
- Tasks: Lead and develop Customer Success and Account Management teams to drive client retention and revenue growth.
- Company: Join a rapidly growing B2B Payments business with a focus on client success.
- Benefits: Competitive salary, dynamic work environment, and the chance to make a real impact.
- Other info: Opportunity to engage with C-suite stakeholders and drive significant business outcomes.
- Why this job: Be at the forefront of client success in a fast-paced, scaling company.
- Qualifications: Proven experience in leading commercial teams within the B2B payments industry.
The predicted salary is between 80000 - 100000 £ per year.
About the Company
Space Executive is partnering with a growing B2B Payments business, scaling rapidly and building out its commercial leadership team. Fast-paced, commercially driven, and client-focused, with a strong existing book of business across multiple geographies and verticals.
The Role
A 12-month fixed-term contract reporting into the CCO. You will lead our Customer Success and Account Management teams, owning the commercial outcomes across our existing client base, with a sharp focus on: retention, renewals and expansion revenue.
Roles & Responsibilities
- Lead and develop a combined Customer Success and Account Management team, setting targets and driving performance
- Own the renewals calendar end-to-end: identifying risk early and ensuring strong retention across the portfolio
- Drive expansion revenue through upsell and cross-sell within existing accounts
- Act as senior escalation point for key client relationships, engaging directly with C-suite stakeholders where needed
- Report on NRR, GRR and expansion pipeline to the C-Suite, providing accurate forecasting and commercial insight
About You
- Proven experience leading commercial teams within the payments industry (B2B payments is essential)
- Strong track record of delivering renewals and expansion revenue across an enterprise or mid-market portfolio
- A natural people leader: you build high-performing teams and create cultures of accountability
- Commercially sharp, data-driven and confident presenting to senior stakeholders internally and externally
- Comfortable operating at pace in a scaling business; able to make an impact quickly within a fixed-term engagement
VP of Client Success (12-month FTC) in Cardiff employer: Space Executive
At Space Executive, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. Our commitment to employee growth is evident through tailored development opportunities and a focus on collaboration within our rapidly scaling B2B Payments business. Located in a vibrant environment, we offer competitive benefits and the chance to make a significant impact in a fast-paced setting, making us an ideal choice for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land VP of Client Success (12-month FTC) in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the B2B payments space and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their client base, recent achievements, and challenges they face. This will help you tailor your responses and show that you're genuinely interested in their success.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss how you've built high-performing teams and driven results in previous roles. Use specific examples to illustrate your impact on retention and revenue growth.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace VP of Client Success (12-month FTC) in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of VP of Client Success. Highlight your experience in leading commercial teams, especially in the B2B payments sector. We want to see how you've driven renewals and expansion revenue!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built high-performing teams and engaged with C-suite stakeholders.
Showcase Your Data Skills:Since this role is all about being commercially sharp and data-driven, make sure to include any relevant metrics or achievements in your application. We love numbers that tell a story about your success!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Space Executive
✨Know Your Numbers
Make sure you’re familiar with key metrics like Net Revenue Retention (NRR) and Gross Revenue Retention (GRR). Be ready to discuss how you've driven these metrics in your previous roles, especially in the B2B payments sector.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading Customer Success and Account Management teams. Think about how you’ve set targets, driven performance, and built high-performing cultures. This is your chance to show them you’re a natural people leader!
✨Understand the Client Landscape
Research the company’s existing client base and their industry verticals. Be prepared to discuss how you would approach retention and expansion revenue strategies tailored to their specific clients. This shows you’re not just a fit for the role, but also for their business.
✨Engage with C-Suite Scenarios
Since you’ll be interacting with senior stakeholders, think of scenarios where you’ve successfully engaged with C-suite executives. Prepare to discuss how you handle escalations and maintain strong relationships, as this will be crucial in your new role.
