Customer Service Team Manager

Space 8 Recruitment are looking for a Customer Service Team Manager to join our well-established client based in Coventry on a HYBRID basis.   This role is easily commutable from Coventry, Kenilworth, Solihull and South Birmingham. The Company This company was established in the UK 20 years ago and is part of a large global company. They have an excellent reputation for attracting and retaining talent and offer a huge benefits package including hybrid working. The Role  This role reports into the Head of Customer Services and manages a team of 7.  Duties will include: Managing the team on a day to day basis. Delivering training to the team & individuals where required. Be the point of escalation for customer complaints Coaching and employee development  Recruit and train new team members  Identify improvements that could be made and find solutions  Monitor and manage work-flow within the team  Analyse complex information  Monitor and report on KPIs  What are we looking for?  Essential – over 2 years' experience in a fast-paced customer service environment Essential – over 2 years' experience of managing a customer service team  Essential – able to analyse data Essential – strong excel skills  Essential – fantastic communication skills both verbal and written  What are they offering? This company offers an amazing benefits package as follows: Hybrid working  A whopping 26 days holiday + 8 bank holidays!! Plus you can buy or sell an extra 5 days. Plus this rises with tenure!! Pension  Life assurance  Private Medical  Free Starbucks machine 50% off  gym membership  Free car parking  Lots of social events; summer parties etc What now?  Please apply asap. This role will be popular due to the benefits offered.  We regret that if you haven't  heard from us ion 5 days then your application has been unsuccessful