At a Glance
- Tasks: Lead client relationships and manage ecommerce technology retainers for successful delivery.
- Company: Space 48 is a dynamic digital agency focused on ecommerce solutions.
- Benefits: Enjoy remote work, 24 days holiday, private health cover, and wellness initiatives.
- Other info: Opportunity to oversee key accounts and develop strategic relationships.
- Why this job: Join a friendly team, make an impact, and grow your career in ecommerce management.
- Qualifications: 3 years of experience in digital agencies and strong client management skills required.
The predicted salary is between 36000 - 60000 £ per year.
Space 48 Manchester, England, United Kingdom
Join or sign in to find your next job
Join to apply for the Retainer Account Manager role at Space 48
Space 48 Manchester, England, United Kingdom
6 days ago Be among the first 25 applicants
Join to apply for the Retainer Account Manager role at Space 48
Get AI-powered advice on this job and more exclusive features.
What You’ll Be Doing
We are seeking an experienced Account Manager / Retainer Manager to lead the relationship and delivery across our largest ecommerce technology retainers. You’ll play a vital role in keeping delivery moving and stakeholders aligned - from day-to-day delivery of retainers and sprints to mini projects.
What You’ll Be Doing
We are seeking an experienced Account Manager / Retainer Manager to lead the relationship and delivery across our largest ecommerce technology retainers. You’ll play a vital role in keeping delivery moving and stakeholders aligned - from day-to-day delivery of retainers and sprints to mini projects.
These clients have ongoing retainers for platform improvements and development, and your role is pivotal in ensuring long-term satisfaction, commercial health, and strategic alignment. You will act as the day-to-day lead for client relationships, working closely with delivery, engineering, and consulting teams to plan, manage, and evolve their ecommerce platforms.
Retainer Management & Delivery
- Translate client goals into clear, actionable workstreams and timelines
- Develop and maintain monthly roadmaps in collaboration with the engineering team
- Manage sprint planning, backlog grooming, and prioritisation across active retainers
- Monitor budget usage, forecast upcoming work, and ensure value is delivered within the agreed scope
- Align cross-functional teams (developers, QA, consultants) on priorities and deadlines
- Maintain visibility of progress through stand-ups and planning sessions, identifying blockers early
- Proactively manage scope boundaries and raise change requests when needed
- Ensure timely, high-quality delivery through clear communication and expectation setting
- Own the client relationship for a portfolio of high-value retainer
- Be the main point of contact, building trust and credibility with key stakeholders
- Proactively manage client satisfaction and act on feedback
- Coordinate and lead regular account sessions (e.g. Onboarding, quarterly planning sessions, strategic reviews, retros, demos and stand ups)
- Manage time tracking, budget forecasting, and reporting for retainers
- Monitor the commercial health of each account – tracking revenue, margin, and client growth opportunities
- Identify upsell opportunities or new project work to support clients’ growth ambitions.
- Produce and present monthly utilisation reports in a timely manner
- Maintain accurate documentation including roadmaps, SoWs, and action logs
- Ensure Jira and other delivery tools are kept up to date with clear, accurate client information
- Report to Senior team any variances in budget ahead of time
- UK based with right to work without visa support
- 3 years of commercial experience within a digital/ecommerce agency
- Experience working with cross-functional development teams
- Proven experience managing eCommerce retainers of more than 10 days a month
- Experience working with sprint-based environments
- A proven track record managing multiple priorities at the same time
- Excellent client management and stakeholder communication skill, experience with managing difficult conversations
- Confident working autonomously, with the ability to make decisions and manage progress independently
- Proficient in project tools such as Jira, Confluence, and project planning tools
- Solid understanding of eCommerce platforms (e.g., Shopify, BigCommerce, Adobe Commerce/Magento)
- Capable of managing relationships with some of the agency’s most strategically important clients, typically overseeing three or more key accounts at a time
- We’re fully remote and will support you from working from wherever you are
- 24 days holiday + bank holidays + an extra day holiday for each year worked
- Your birthday off
- Vitality private health cover (UK only)
- Pension Scheme
- Perks At Work
- Long Service Bonus (5 years and 10 years)
- £1,000 referral bonus - Recommend a friend for a job!
- Eyecare vouchers
- Employee Assistance Programme
- Company wellness initiatives
- Training & development plans
- Relaxed and friendly teams
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Sales and Business DevelopmentIndustries
Technology, Information and Internet
Referrals increase your chances of interviewing at Space 48 by 2x
Sign in to set job alerts for “Account Manager” roles.
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 6 days ago
Major Account Manager - Higher Education
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Regional Account Manager - Bridging - North
Manchester Area, United Kingdom 1 week ago
High-Rise Account & Business Development Manager - £70-80,000 OTE - North England
Manchester Area, United Kingdom 1 day ago
Greater Manchester, England, United Kingdom 2 months ago
Manchester, England, United Kingdom 1 day ago
Corporate Sales Manager - Software & Telematics Provider into the Dealer & OEM Industry
Greater Manchester, England, United Kingdom 3 weeks ago
Associate Account Manager, Affiliate Marketing (Portuguese Speaking)
Manchester, England, United Kingdom 6 days ago
Account Specialist, Affiliate Marketing (Portuguese Speaking)
Manchester, England, United Kingdom 1 week ago
UK Regional Partnerships Manager - North West
Manchester, England, United Kingdom 5 months ago
Stockport, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 18 hours ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 week ago
Business Development Manager - Freight Forwarding
Manchester, England, United Kingdom 1 week ago
Staff Product Manager (Remote in the UK)
Daresbury, England, United Kingdom 1 week ago
Senior Programme Manager (Product Lead - Online Education/EdTech context)
Manchester, England, United Kingdom 5 days ago
Manchester Area, United Kingdom 1 week ago
Manchester, England, United Kingdom 2 months ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 2 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-LjbffrRetainer Account Manager in Manchester employer: Space 48
At Space 48, we pride ourselves on being an exceptional employer, offering a fully remote work environment that empowers our team to thrive from anywhere. With a strong focus on employee well-being, we provide generous benefits including 24 days of holiday, private health cover, and tailored training and development plans, all within a relaxed and friendly culture that fosters collaboration and growth. Join us in Manchester and be part of a dynamic team dedicated to delivering outstanding ecommerce solutions while enjoying unique perks like a Long Service Bonus and wellness initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Retainer Account Manager in Manchester
✨Tip Number 1
Familiarise yourself with the specific eCommerce platforms mentioned in the job description, like Shopify and Magento. Understanding their functionalities will help you speak confidently about how you can manage and improve client retainers.
✨Tip Number 2
Brush up on your project management skills, especially in sprint-based environments. Being able to discuss your experience with tools like Jira and Confluence will show that you're ready to hit the ground running.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in the past. Highlighting your ability to handle difficult conversations and maintain client satisfaction will set you apart from other candidates.
✨Tip Number 4
Research Space 48 and their approach to eCommerce technology. Understanding their values and recent projects will allow you to tailor your discussions and demonstrate your genuine interest in the role.
We think you need these skills to ace Retainer Account Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management and eCommerce. Focus on your achievements in managing retainers and working with cross-functional teams, as these are key aspects of the role.
Craft a Compelling Cover Letter:In your cover letter, emphasise your client management skills and ability to handle multiple priorities. Mention specific examples of how you've successfully managed relationships and delivered projects in a digital or eCommerce environment.
Showcase Relevant Tools Experience:Mention your proficiency with project management tools like Jira and Confluence. Highlight any experience you have with eCommerce platforms such as Shopify or Magento, as this will demonstrate your technical understanding of the industry.
Prepare for Potential Questions:Think about how you would respond to questions regarding stakeholder communication and managing difficult conversations. Be ready to discuss your approach to ensuring client satisfaction and delivering value within budget constraints.
How to prepare for a job interview at Space 48
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Retainer Account Manager. Familiarise yourself with managing client relationships, delivery processes, and how to align cross-functional teams. This will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Experience
Prepare specific examples from your past work that highlight your experience in managing eCommerce retainers and working with development teams. Be ready to discuss how you've successfully handled multiple priorities and difficult conversations with clients.
✨Demonstrate Communication Skills
As a key point of contact for clients, strong communication skills are essential. Practice articulating your thoughts clearly and concisely. You might be asked about how you would handle client feedback or manage expectations, so have some strategies in mind.
✨Familiarise Yourself with Tools
Since the role involves using project management tools like Jira and Confluence, make sure you're comfortable discussing your experience with these platforms. If you haven't used them before, consider doing a bit of research or even a quick tutorial to get a basic understanding.
