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- Tasks: Lead a team of Product Managers to drive growth and optimize spa offerings.
- Company: Join Spabreaks.com, the UK's top spa booking site, transforming how people book spa experiences.
- Benefits: Enjoy hybrid work, gym discounts, wellness programs, and regular social events.
- Why this job: Be part of a fast-growing company focused on innovation, inclusivity, and customer experience.
- Qualifications: Experience in product management or account development in travel/spa is essential.
- Other info: Flexible travel required; must visit Brighton office at least 3 times a week.
The predicted salary is between 43200 - 72000 £ per year.
Company
Spabreaks.com is the leading spa booking website, offering an extensive range of spas and experiences across the UK. We’re a fast-growing, ambitious company on a journey to become a household name and transform booking behaviours within the spa category. Since our launch in 2008, we’ve remained dedicated to pioneering new standards in the spa industry, with a focus on accessibility, inclusivity, and general wellbeing. Our mission is to create the perfect spa experience for everyone, ensuring that no matter your needs or preferences, there’s an experience for you.
After significant investments made in research and tech developments, Spabreaks.com has transitioned from a traditional call centre model to a cutting-edge online marketplace, making spa bookings easier and more instantly accessible than ever before. With strong foundations in place, we’re continuing substantial investments in technology, marketing, and talent to accelerate our growth, capture new audiences and propel the Spabreaks.com brand while improving efficiencies and overall customer experience.
Our team is at the heart of our success and we’re committed to fostering a collaborative and innovative environment where everyone has a voice and the opportunity to make a difference. If you’re passionate, ambitious and ready to help us shape the future of spas, now is the perfect time to join our team and play an integral part in the next chapter of our growth.
Role
The Senior Product & Contracting Manager will oversee our team of Product Managers. This exciting opportunity includes developing strategies to meet company growth targets, working with the Product Managers to optimise commercial terms, and leading the team to deliver customer-focused products and achieve key company KPIs. The Senior Product & Contracting Manager will also be directly responsible for managing a portfolio of supplier accounts consisting of hotels and spas throughout the UK.
Responsibilities
- Lead and mentor the Product Managers, ensuring they achieve their individual targets while aligning with the company’s overall KPIs. This includes providing strategic direction, performance oversight, one to ones, and fostering a culture of success and collaboration.
- To meet set objectives and departmental KPIs which are linked to profitability, product development, delivery of incremental revenue streams and increased delivery of product via our in house portal and XML connections.
- Providing regular feedback to the Product Managers including, analysis of portfolio performance metrics, revenue, margin and conversion optimisation and market share growth strategies..
- Working closely with the Head of Product and Commercial on supply mix optimisation, inventory strategy development, market penetration planning and content quality standards.
- To support the Product Integrations Manager to achieve our connected venues target by onboarding new targeted venues onto the XML connections.
- Collaborating closely with the Commercial Manager and Inventory and Quality Control Manager to prioritise the right products, expand stock levels, and align with commercial objectives.
- To source product in the most efficient and cost effective way while maximising allocations, availability and revenue.
- To make recommendations to venues on how to best manage their yield and promote themselves on our website to maximise revenue.
- Visiting key partners in their locations and occasional travel to visit venues for account management and to assist the Product Managers in contracting and agreeing commercial terms.
Requirement
- Experience of product management or account manager/development in the travel and/or spa industry is required.
- An excellent people manager with strong communication skills. You must be able to demonstrate the ability to deliver change through others.
- Strong communication and negotiation skills, having a proven track record in securing competitive rates, exclusivities and alternative sources of revenue.
- Strong delivery focus, excellent attention to detail, having the tenacity and resilience required to flourish in a pressurised and constantly evolving environment.
- Experience or knowledge of XML connections and contracting product via various sources, including channel managers, bed banks and direct contracts is preferred.
- Hybrid working model with a requirement to attend the Brighton office when not on the road at least 3 times a week. Must be flexible to travel regularly around the UK to attend face to face sales meetings, and will be required to overnight in different locations
Benefits
- Familiarisation trips within the UK
- Regular company social events
- Standard pension scheme
- Corporate gym discount and health club allowance
- Local discount scheme
- Path to wellness scheme including free yoga, chair massages and lunchtime seminars with industry experts
- Employee Assistance Programme
Lead Product & Account Manager employer: Spabreaks.com
Contact Detail:
Spabreaks.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Product & Account Manager
✨Tip Number 1
Familiarize yourself with the spa and travel industry trends. Understanding current market dynamics will help you speak confidently about how you can contribute to Spabreaks.com’s growth and innovation.
✨Tip Number 2
Network with professionals in the spa and hospitality sectors. Building relationships can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss your experience with product management and account development in detail. Be ready to share specific examples of how you've successfully led teams and optimized commercial terms in previous roles.
✨Tip Number 4
Showcase your negotiation skills by preparing case studies or scenarios where you secured competitive rates or exclusivities. This will demonstrate your ability to deliver results under pressure, which is crucial for this role.
We think you need these skills to ace Lead Product & Account Manager
Some tips for your application 🫡
Understand the Company: Dive deep into CompanySpabreaks.com. Familiarize yourself with their mission, values, and recent developments in the spa industry. This will help you tailor your application to align with their goals.
Highlight Relevant Experience: Make sure to emphasize your experience in product management or account development within the travel or spa industry. Use specific examples that showcase your ability to lead teams and achieve KPIs.
Showcase Communication Skills: Since strong communication and negotiation skills are crucial for this role, provide examples of how you've successfully secured competitive rates or managed stakeholder relationships in the past.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to reflect the responsibilities and requirements listed in the job description. Highlight your leadership experience and any familiarity with XML connections or contracting processes.
How to prepare for a job interview at Spabreaks.com
✨Show Your Passion for the Spa Industry
Make sure to express your enthusiasm for the spa industry and how it aligns with your personal values. Share any relevant experiences that demonstrate your commitment to enhancing customer experiences in this field.
✨Highlight Your Leadership Skills
As a Lead Product & Account Manager, you'll be expected to mentor and lead a team. Prepare examples of how you've successfully managed teams in the past, focusing on your ability to inspire and drive results.
✨Demonstrate Your Negotiation Expertise
Since strong negotiation skills are crucial for this role, come prepared with specific examples of successful negotiations you've conducted. Discuss how you secured competitive rates or exclusivities in previous positions.
✨Familiarize Yourself with XML Connections
Knowledge of XML connections is preferred for this position. Brush up on your understanding of how these connections work and be ready to discuss any relevant experience you have in contracting products through various sources.
