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- Tasks: Help customers and suppliers with queries via email, phone, and chat.
- Company: Join Spabreaks.com, the leading spa booking website transforming the spa experience.
- Benefits: Enjoy hybrid working, familiarisation trips, social events, and wellness programs.
- Why this job: Be part of a passionate team shaping the future of spa bookings.
- Qualifications: GCSE level education; customer service experience is a plus.
- Other info: Flexible work environment with opportunities for personal growth and well-being.
The predicted salary is between 28800 - 42000 £ per year.
Company
Spabreaks.com is the leading spa booking website, offering an extensive range of spas and experiences across the UK. We’re a fast-growing, ambitious company on a journey to become a household name and transform booking behaviours within the spa category. Since our launch in 2008, we’ve remained dedicated to pioneering new standards in the spa industry, with a focus on accessibility, inclusivity, and general wellbeing. Our mission is to create the perfect spa experience for everyone, ensuring that no matter your needs or preferences, there’s an experience for you.
After significant investments made in research and tech developments, Spabreaks.com has transitioned from a traditional call centre model to a cutting-edge online marketplace, making spa bookings easier and more instantly accessible than ever before. With strong foundations in place, we’re continuing substantial investments in technology, marketing, and talent to accelerate our growth, capture new audiences and propel the Spabreaks.com brand while improving efficiencies and overall customer experience.
Our team is at the heart of our success and we’re committed to fostering a collaborative and innovative environment where everyone has a voice and the opportunity to make a difference. If you’re passionate, ambitious and ready to help us shape the future of spas, now is the perfect time to join our team and play an integral part in the next chapter of our growth.
Requirements
- Responding to supplier and customer queries via email, telephone and web chat
- Efficiently handle tickets from suppliers and customers; ensure that all incoming tickets are promptly addressed and correctly categorised
- Complete all assigned tickets within each work day to ensure no outstanding issues
- Complete UTA/UTC rebooks within agreed SLA’s
- Making amendments to existing bookings and dealing with cancellations
- After-sales support before and after the spa break
- Collecting and processing payments
- Advising clients on pre-travel arrangements
- Dealing with any pre-travel complaints and refunds
- Complete e-sign process in alignment with service requirements
- Contact with suppliers
- To maintain a high standard of professionalism and courtesy whether an internal or external customer
Skills
- Educated to GCSE level or equivalent
- A customer service qualification is advantageous but not essential
- Previous experience of working in the travel industry would be advantageous
- Previous telephone-based Sales and/or Customer Services would be advantageous
- IT literate
- Positive and friendly attitude
- Excellent verbal and written communication skills
- The ability to problem solve
- Flexible working approach and the ability to multitask
- Excellent organisational skills
- Excellent team player
- Calm and approachable even when under pressure
- Reliable with great attention to detail
Benefits
At Spabreaks.com, we believe in creating a rewarding and balanced work environment. Here’s what you can look forward to when you join our team:
Hybrid Working – After passing probation, enjoy the flexibility of working from home two days a week while collaborating in our Brighton office three days a week.
Familiarisation Trips – Experience some of the UK’s top spa destinations first-hand.
Social Events – Regular company gatherings to celebrate successes and connect with your colleagues.
Health Club / Gym Subsidy – Benefit from a corporate gym discount / health club allowance.
Exclusive Travel Discounts – Enjoy fantastic savings on our travel products across our group of companies.
Local Discounts – Exclusive savings on local businesses and services.
Path to Wellness – Our path to wellness scheme offers everything from free yoga sessions to relaxing chair massages, and lunchtime seminars …and more.
Employee Assistance Programme – Access confidential, professional support and resources for your well-being.
Fee Free Independent Mortgage / Financial Advice – Expert guidance with to help you navigate your personal finance and homeownership with confidence.
Join us and be part of a team that values your growth, well-being, and success! #J-18808-Ljbffr
Customer Experience Executive employer: Spabreaks.com
Contact Detail:
Spabreaks.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Executive
✨Tip Number 1
Familiarize yourself with the spa industry and current trends. Understanding what makes a great spa experience will help you connect with customers and suppliers, showcasing your passion for the role.
✨Tip Number 2
Practice your communication skills, especially over the phone and via web chat. Being able to convey information clearly and courteously is crucial in customer service roles, and it will set you apart from other candidates.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing examples of how you've handled customer complaints or booking issues in the past. This will show that you can remain calm under pressure and find effective solutions.
✨Tip Number 4
Highlight your flexibility and multitasking skills. In a fast-paced environment like Spabreaks.com, being adaptable and organized is key to managing multiple customer queries efficiently.
We think you need these skills to ace Customer Experience Executive
Some tips for your application 🫡
Understand the Company: Familiarize yourself with Spabreaks.com and its mission to transform spa booking experiences. Highlight your understanding of their focus on accessibility, inclusivity, and customer satisfaction in your application.
Tailor Your CV: Customize your CV to emphasize relevant experience in customer service, particularly in the travel industry. Showcase your communication skills and any previous roles that involved handling customer queries or complaints.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and the spa industry. Mention specific examples of how you've successfully resolved customer issues or improved customer experiences in past roles.
Showcase Your Skills: In your application, clearly outline your IT literacy, organizational skills, and ability to multitask. Provide examples of how you maintain professionalism under pressure and your approach to problem-solving.
How to prepare for a job interview at Spabreaks.com
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for creating exceptional customer experiences. Share examples from your past roles where you went above and beyond to help customers, as this aligns with Spabreaks.com's mission of providing the perfect spa experience for everyone.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully resolved customer issues or complaints. Highlight your ability to stay calm under pressure and how you approach problem-solving, which is crucial for a role that involves handling queries and complaints.
✨Familiarize Yourself with the Spa Industry
Research the spa industry and understand current trends, especially those related to accessibility and inclusivity. Being knowledgeable about the sector will show your commitment to the role and help you connect with the company's goals during the interview.
✨Highlight Your Team Player Attitude
Spabreaks.com values collaboration, so be ready to share examples of how you've worked effectively in teams. Discuss how you contribute to a positive team environment and support your colleagues, as this will resonate well with their company culture.
