At a Glance
- Tasks: Manage spa reservations and provide expert advice to customers for their perfect getaway.
- Company: Join Spabreaks.com, Europe's leading Spa Travel Agency with a dynamic team.
- Benefits: Enjoy competitive salary, hybrid working, wellness programmes, and exclusive discounts.
- Other info: Opportunity for career growth and fun social events while working in a supportive environment.
- Why this job: Be part of a passionate team in the exciting travel industry and make a real impact.
- Qualifications: Experience in customer service or reservations, with a passion for spa and wellness.
The predicted salary is between 27850 - 27850 £ per year.
Company Spabreaks.com is a dynamic and growing business, transitioning from private ownership into trade ownership with strong private equity backing. Established in 2007, Spabreaks.com made an immediate name within the travel sector and quickly became Europe’s leading Spa Travel Agency. Having opened with just 2 staff and 25 UK based venues we have been on a rollercoaster journey and have now grown to a team of 65, working with over 550 of the world’s leading spa hotels in the UK and Ireland. We send away over 6000 travellers each week and have won multiple industry awards.
What makes us unique? Our people. Our employees are the life of our business and by joining our team you will become part of the most talented, ambitious, passionate, collaborative and entrepreneurial team in online travel as we continue to make huge waves in the market and develop Spabreaks.com into a household name in the online travel industry.
Purpose
As a Spa Reservation Agent, you will join our enthusiastic team on a temporary basis to cover an internal secondment. You will be responsible for managing reservations, offering expert advice on our portfolio of venues, and providing first-class customer service across our booking channels. If you thrive in a collaborative environment, share our passion for spa and travel, and love helping customers find their perfect getaway, this is a great opportunity to get hands-on in the travel industry. This is a 12-month fixed-term contract covering an internal secondment (running approximately from November 2026 to October/November 2027), with the potential for extension or early completion depending on the primary cover requirements.
Main Responsibilities and Duties
- Manage reservations and enquiries from customers, ensuring that all bookings are processed efficiently and accurately.
- Provide expert advice to customers on our range of spa days, treatments and holidays, as well as other products and services.
- Build relationships with customers, ensuring that they receive a personalised service and that we meet their individual needs and requirements.
- Update our internal booking systems, ensuring that all customer data is accurate and up-to-date.
- Work closely with the Sales and Marketing teams, identifying opportunities to drive sales and improve customer engagement.
- Support other team members as required, including answering incoming calls, responding to emails and managing online chat enquiries.
- Continuously develop your knowledge of the spa and travel industry and our products and services, in order to provide an exceptional customer experience.
Skills & Experience
- Experience working in the leisure, travel and tourism industry, preferably in a reservations or customer service role.
- A passion for spa and wellness, and a desire to share this with customers.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
- Strong organisational and time management skills, with the ability to prioritise effectively and work to deadlines.
- Attention to detail, with the ability to accurately input data and manage multiple bookings simultaneously.
- Flexibility and adaptability, with the ability to work in a fast-paced, constantly-changing environment.
- A positive attitude and a commitment to delivering exceptional customer experiences.
Benefits
- Workplace Pension– Automatically enrolled into our company pension scheme to help build your savings for the future.
- Hybrid Working– Enjoy the best of both worlds with 2 days working from home and 3 days based in our Brighton office.
- Private Medical Insurance– Fully funded private healthcare scheme for eligible long-serving employees, offering fast access to specialists, digital GP appointments, and health rewards.
- Holiday Buy Back Scheme– Added flexibility to apply for additional annual leave to tailor your time off to your lifestyle.
- Path to Wellness Programme– Access to yoga, pilates, chair massages, lunchtime wellbeing seminars with industry experts, and more.
- Employee Assistance Programme (EAP)– 24/7 confidential support for mental health, financial, physical, and personal wellbeing.
- Online GP Service– Fast, 24/7 access to virtual doctor consultations, medical advice, and prescriptions available worldwide.
- DSE Eye Tests & Vision Care– Financial contributions towards regular eye tests and glasses or contact lenses required specifically for screen work.
- Flu Jab Vouchers– Vouchers providing a free annual seasonal flu vaccination to help keep you healthy through winter.
- Gym Allowance & Health Club Discounts– Support for staying active with discounted corporate gym memberships or a monthly allowance towards your chosen local fitness club.
- Funeral Concierge– Independent 24/7 end-of-life planning, legal document support, and secure digital vault storage to support you and your family.
- Cycle to Work Scheme– Save money and tax on a new bike and accessories via salary sacrifice for a healthier commute.
- Employee Perks & Recognition Platform– Dedicated platform for exclusive shopping discounts, wellbeing tools, and peer-to-peer recognition rewards.
- Everyday Savings & Lifestyle Card– Exclusive access to thousands of savings on everyday essentials, fuel, dining, travel, and top lifestyle brands.
- In-House & Partner Discounts– Generous savings on Spabreaks bookings, friends & family discounts, deal savings, and significant discounts across luxury skincare and wellness products.
- Employee Referral Scheme– Receive cash rewards for recommending great talent to join our team.
- Social Events– Regular company and team events to connect, celebrate, and have fun.
- Familiarisation Trips– Experience our partner venues first-hand through voluntary team trips in the UK and overseas.
- Long Service Awards– Milestone cash bonuses and celebratory dining experiences to mark your career journey with us.
- Life Insurance / Death in Service Cover– Peace of mind with tax-free financial protection for your nominated loved ones.
- Workplace Nursery Scheme– Save on childcare costs through tax and National Insurance savings via salary sacrifice.
Join us and be part of a team that values your growth, well-being, and success!
Spa Reservation Agent - Fixed Term in Brighton employer: Spabreaks.com
At Spabreaks.com, we pride ourselves on being a dynamic and inclusive employer that values the well-being and growth of our employees. With a supportive work culture in our Brighton office, we offer flexible hybrid working arrangements, comprehensive benefits including private medical insurance and wellness programmes, and numerous opportunities for personal and professional development. Join our passionate team and contribute to making Spabreaks.com a household name in the online travel industry while enjoying a rewarding career in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Reservation Agent - Fixed Term in Brighton
✨Get Involved in Local Travel Events
Dive into local travel fairs and tourism expos happening in your area. These events are a fantastic way to meet industry professionals, learn about seasonal hiring, and even snag temporary roles on the spot. Don't forget to bring those business cards!
✨Join Travel and Tourism Groups
Connect with travel and tourism communities on platforms like Facebook or Meetup. These groups often share job opportunities and insider tips on temp roles. Plus, engaging with like-minded people can lead to recommendations directly at companies like Spabreaks.com.
✨Showcase Your Travel Experience
Create a highlight reel of your travel experiences on a personal blog or social media. Show off your passion for the industry and your knowledge about popular destinations. A strong online presence can get you noticed by temp employers looking for enthusiastic candidates!
✨Apply Through Our Website
We urge you to check out our website for temp roles at great companies like Spabreaks.com. It's where you can find the most up-to-date listings, and applying directly through us often gets your application in front of the right people!
We think you need these skills to ace Spa Reservation Agent - Fixed Term in Brighton
Some tips for your application 🫡
Show Off Your Travel Savvy:In the travel and tourism industry, it's important to highlight any personal travel experiences or knowledge of different destinations. We want to see how your adventures have shaped your understanding of the industry, so weave those stories into your CV and cover letter!
Highlight Relevant Certifications:If you’ve got any travel-related qualifications, like a Certificate in Travel and Tourism or First Aid training, make sure to include them. These show that you’re not just passionate, but also equipped with the know-how to handle various situations in a temporary role at Spabreaks.com.
Flexibility is Key:Since this is a temporary position, it's a good idea to emphasise your availability and flexibility in your application. Make it clear that you're ready to jump in and take on different tasks, whether it's helping with bookings or providing excellent customer service.
Tailor Your Experience to the Role:Connect your skills and any previous roles to what Spabreaks.com is looking for. Use the language from the job description to mirror their needs in your application. This helps you stand out as a candidate who’s not just interested but is also the perfect fit for this temporary gig!
How to prepare for a job interview at Spabreaks.com
✨Showcase Your Customer Service Skills
In the travel and tourism industry, your ability to connect with customers is key. Think of specific examples or experiences where you went above and beyond for a customer. This not only shows your skills but also reflects your genuine passion for helping others enjoy their travels.
✨Knowledge of Travel Trends and Destinations
Get clued up on popular destinations, emerging trends like eco-tourism, or travel technology that's making waves. Being able to discuss these topics during your interview with Spabreaks.com will not only impress them but will demonstrate that you're proactive and engaged with the industry.
✨Emphasise Your Adaptability
Since this is a temporary role, flexibility and adaptability are crucial. Be ready to share examples of times you've quickly adapted to changing situations or customer needs. This will show that you can handle the dynamic nature of the tourism sector.
✨Prepare for Scenario-Based Questions
Expect interviewers to throw some real-world scenarios your way, especially in customer service settings. Practise answering how you would handle an upset customer or plan an itinerary on short notice. This shows your thought process and problem-solving ability right on the spot!
