At a Glance
- Tasks: Welcome guests and manage bookings for a relaxing spa experience.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous time off, monthly tips, discounts, and health plans.
- Other info: Flexible hours with opportunities for career development.
- Why this job: Join a supportive team that values your growth and happiness.
- Qualifications: Natural people skills and tech-savvy; spa experience is a plus.
The predicted salary is between 22000 - 26000 £ per year.
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience.
You’ll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You’ll also support your manager to maximise revenue through proactive product sales and careful treatment diary management. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
What you’ll need?
- To be well presented, confident and have natural people skills
- To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine
- Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests
- The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care: We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values‑led, award‑winning employer.
Want to hear more about ‘Life at Eden’? Follow us on Instagram @ehcpeople
Spa Front Desk & Guest Experience Host employer: SPA
Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing, engagement, and recognition, making it a fantastic place to work in the hospitality sector. With generous time off, competitive benefits, and a culture of collaboration and care, employees are supported in their personal and professional growth while enjoying a vibrant work environment. Join a team that values your happiness and success, and be part of a company that truly listens to its staff and fosters inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Front Desk & Guest Experience Host
✨Tip Number 1
First things first, make sure you know the company inside out. Check out their website and social media to get a feel for their vibe and values. This will help you connect with them during your interview and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since the role is all about making guests feel welcome, think of some scenarios where you can demonstrate your ability to build rapport. Role-play with a friend or family member to get comfortable with your responses.
✨Tip Number 3
Don’t underestimate the power of a warm smile and positive attitude. When you walk into that interview, let your personality shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for guests, so be yourself!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our award-winning team. Don’t forget to follow up after your application – a little nudge can go a long way!
We think you need these skills to ace Spa Front Desk & Guest Experience Host
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Spa Front Desk & Guest Experience Host role. Highlight any relevant experience you have in customer service or spa environments, and show us how you can contribute to our award-winning team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Eden Hotel Collection.
How to prepare for a job interview at SPA
✨Know the Company Inside Out
Before your interview, take some time to research Eden Hotel Collection. Familiarise yourself with their awards, values, and what makes them a top place to work in hospitality. This will not only impress your interviewers but also help you understand how you can contribute to their culture.
✨Showcase Your People Skills
As a Spa Front Desk & Guest Experience Host, your ability to connect with guests is crucial. Prepare examples of how you've provided excellent customer service in the past. Think about times when you made someone feel welcome or resolved an issue effectively—these stories will highlight your natural people skills.
✨Be Tech-Savvy
Since you'll be using the 'prem spa' booking engine, it’s important to demonstrate your comfort with technology. If you have experience with similar systems, mention it. If not, show your willingness to learn by discussing any tech tools you've used in previous roles.
✨Dress to Impress
First impressions matter, especially in a hospitality role. Make sure you’re well presented and dressed appropriately for the interview. A polished appearance reflects your professionalism and respect for the position you're applying for, setting a positive tone right from the start.
