At a Glance
- Tasks: Welcome guests and manage bookings for a relaxing spa experience.
- Company: Award-winning hotel group recognised for employee wellbeing and engagement.
- Benefits: Generous time off, monthly tips, discounts, and health plans.
- Other info: Flexible hours with opportunities for growth and development.
- Why this job: Join a supportive team and make a real impact on guest experiences.
- Qualifications: Natural people skills and tech-savvy; spa experience is a plus.
The predicted salary is between 20000 - 25000 £ per year.
As Spa Receptionist, you will ensure our customers feel welcome and at ease the moment they come through the door. Whether they visit the gym, are a regular spa guest, or have a day/stay of relaxation and spa pampering planned, it's your warm and friendly greeting that sets the tone for our customer's experience. You’ll take treatment bookings and payments, answer membership and treatment enquiries and work closely with the therapy team to ensure a busy day runs like clockwork in our spa. You’ll also support your manager to maximise revenue through proactive product sales and careful treatment diary management. You will provide information on hotel services and most importantly, as their host, make our guests feel welcome and help them unwind during their stay.
What you’ll need?
- To be well presented, confident and have natural people skills
- To be tech savvy with the ability to manage bookings within our 'prem spa' booking engine
- Ideally, you will have direct experience within a hotel or spa environment, however, more important is your ability to provide great service and build rapport with guests
- The ideal candidate must be able to work flexible hours, including regular weekends and bank holidays.
What’s in it for you?
- Generous Time Off: 31 days of leave, increasing to 33 with service.
- Monthly Tips: Fairly shared service charge/gratuities, all paid on second paydate in the month.
- Discounts & Perks: Exclusive savings at 800+ retailers, gyms, restaurants, days out, and utilities.
- Wellbeing Center: Access to Hello Fresh recipes, fitness videos, and financial planning tools.
- Health & Wellness Plans: Dental, vision, alternative care, and 24/7 GP access.
- Sustainable Commuting: Cycle-to-Work and Electric Vehicle Leasing options.
- Exclusive EHC Perks: Discounted stays, spa treatments, golf, and leisure at our properties.
- The Happy Hub: Our reward and recognition platform where you can send peer‑to‑peer cards, earn monetary rewards, be celebrated as Employee of the Month, and receive long‑service vouchers.
- Genuine Wellbeing Support: We’re here to support your financial, mental, and physical wellbeing both via our supportive teams and Hospitality Action.
- Employee Comm’s: Stay connected through Eden Engage for all the latest team news.
- Grow with Eden: Develop with us through apprenticeships and leadership programs like RISE & THRIVE.
- Family‑Friendly Policies: Enhanced leave and return‑to‑work financial support for life’s key moments.
- Everyday Essentials: Free parking, meals on duty, uniform provided and a footwear allowance.
A Culture of Collaboration and Care
We work together to create a truly inclusive workplace, where your voice matters, and real change happens:
- Your Voice Matters: Regular surveys that value your input.
- Real Action: “You said, we did”—because we listen and respond.
- Sustainability Focus: Employee champions at every hotel and HQ.
We’re proud members of the Hoteliers’ Charter, and our team is always at the heart of what we do, guided by our values of Heart, Honesty, Spirit, and Team. Our commitment to equity means we welcome talent from all backgrounds, perspectives, and experiences, and we encourage applications from all communities, including underrepresented groups, parents, people living with disabilities, and those bringing diverse perspectives. Join us to experience what it means to work for a values‑led, award‑winning employer.
Spa Front Desk & Guest Experience Host in Royal Leamington Spa employer: SPA
Eden Hotel Collection is an award-winning employer that prioritises employee wellbeing, engagement, and recognition, making it a fantastic place to work in the hospitality sector. With generous time off, competitive benefits, and a culture of collaboration and care, employees are supported in their personal and professional growth while enjoying a vibrant work environment. Join us to be part of a team that values your happiness and success, all while providing exceptional guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Front Desk & Guest Experience Host in Royal Leamington Spa
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see what they're all about. This will help you connect with them during your chat and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your people skills! Since this role is all about making guests feel welcome, think of examples from your past experiences where you've gone above and beyond for someone. Share these stories during your interview to highlight your natural ability to connect with others.
✨Tip Number 3
Be tech-savvy! Familiarise yourself with booking systems like 'prem spa' before your interview. If you can demonstrate your comfort with technology, it’ll show that you’re ready to hit the ground running and manage bookings like a pro.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re keen on joining our award-winning team at Eden Hotel Collection. Don’t miss out on the chance to be part of something special!
We think you need these skills to ace Spa Front Desk & Guest Experience Host in Royal Leamington Spa
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values.
Tailor Your Application:Make sure to tailor your application to the Spa Front Desk & Guest Experience Host role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to creating a welcoming atmosphere for our guests.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Eden Hotel Collection.
How to prepare for a job interview at SPA
✨Know the Company Inside Out
Before your interview, take some time to research Eden Hotel Collection. Familiarise yourself with their awards, values, and what makes them a top employer in hospitality. This will not only impress your interviewers but also help you understand how you can contribute to their culture of collaboration and care.
✨Showcase Your People Skills
As a Spa Front Desk & Guest Experience Host, your ability to connect with guests is crucial. Prepare examples from your past experiences where you've successfully built rapport or resolved customer issues. This will demonstrate your natural people skills and your commitment to providing great service.
✨Be Tech-Savvy
Since you'll be managing bookings within the 'prem spa' booking engine, brush up on any relevant technology or software you might encounter. If you have experience with similar systems, be ready to discuss it. Showing that you're tech-savvy will give you an edge in the interview.
✨Prepare for Flexibility Questions
The role requires flexibility, including working weekends and bank holidays. Be prepared to discuss your availability and willingness to adapt your schedule. Highlight any previous roles where you’ve successfully managed flexible hours, as this will show your commitment to the job.
