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- Tasks: Deliver luxurious spa treatments and create unforgettable guest experiences.
- Company: The Store Hotel, Oxford's top-rated spa on Trip Advisor.
- Benefits: Competitive pay, 28 days holiday, discounts, and ongoing training.
- Other info: Fun induction, career growth opportunities, and a commitment to sustainability.
- Why this job: Join a vibrant team and make a real difference in guests' wellbeing.
- Qualifications: Passion for wellness and experience in spa treatments preferred.
The predicted salary is between 30000 - 40000 £ per year.
Step into a world of luxury and relaxation at The Store Hotel, the number one Spa in Oxford on Trip Advisor. Cocooned in walnut-panelled walls, the spa at The Store is located on the lower ground floor and features three treatment rooms (including a couple’s suite), a steam room, sauna, thermal relaxation area and gym. Treatments are offered in partnership with two acclaimed British brands – OSKIA, delivering results-driven skincare and body therapies, and Verden, bringing a holistic, nature-led approach to wellbeing.
Job Purpose
The Spa Therapist plays a key role in the Spa team, working alongside the Head Spa Receptionist and Spa Manager to ensure smooth, efficient, and guest-focused operations. This position is responsible for delivering exceptional spa treatments and experiences. The Spa Therapist ensures the highest standards of service, treatment delivery, and professionalism are consistently maintained, supporting the spa in achieving operational and revenue goals.
Key Responsibilities
- Guest Services & Treatment Delivery
- Provide high-quality spa treatments including massages, facials, body therapies, and specialist treatments.
- Consult with guests to determine needs and preferences before treatment.
- Maintain detailed client records to ensure personalised service.
- Handle guest feedback and complaints professionally, ensuring resolution to maintain satisfaction.
- Assist the Head Spa Receptionist with the spa treatment menu – making sure it is regularly reviewed and updated.
- Maintain the cleanliness of both the spa and gym to the highest standards.
- Assist with general reception duties, taking bookings over the phone and via email, responding to emails from guests as well as external enquiries.
- Operational Duties
- Ensure treatment rooms and spa areas are maintained to the highest standards of hygiene and presentation.
- Uphold health, safety, and hygiene standards at all times.
- Revenue & Business Development
- Support with the promotion of spa treatments, packages, and retail products to maximise revenue.
- Support marketing initiatives and special promotions with the therapy team.
- Actively contribute to achieving treatment and retail sales targets.
Key Performance Indicators (KPIs)
- Guest satisfaction and feedback scores.
- Treatment quality and consistency.
- Achievement of treatment and retail sales targets.
- Compliance with health, safety, and hygiene standards.
Benefits
- 28 days holiday
- £15 per hour plus 5% treatment commission / 10% sales commission
- Meals on duty
- Ongoing training provided - both in house and external
- Apprenticeships
- Career progression and development - we invest in our people
- Royal Cars taxis 50% discount for our people to and from work
- Refer a Friend Scheme (£250 for general referrals and £500 if you refer a chef)
- Review bonus and scheme (£50, £100, £200, E Bike's, Smart TV's and International overnight stays for 50 reviews plus)
- Access to Wagestream
- 25% off treatments in our spa and 50% off products
- Discount on rooms and food and beverage
- Hospitality Rewards: access to health and wellbeing benefits and perks for everyone (high street discount, restaurants, and Employee Assistance)
- Opportunities to win raffle prizes
- Exceptional induction game and programme - this is the most fun you will have on your induction day that we promise!
- Brand pillars - we have four pillars that we live and breathe every day!
- Opportunities to socialise and celebrate big moments together - birthdays, work anniversaries and big life moments!
- Team Awards and socials
- Fundraising initiatives - we support the community and like to give back, in 2023, 2024 and 2025 we walked for wellbeing supporting Hospitality Action.
- Go green - come and work with a company that is committed to creating a greener planet, by looking at how we can reduce our carbon footprint - we have a green team who ensure we are on track, come and play your part in that.
At The Store, we value diversity. We are committed to providing an inclusive and supportive environment as we believe diversity fosters a more innovative, creative, dynamic, and nurturing culture. We are striving to create a culture that fully represents our four brand pillars: Legacy, Discovery, Innovation and Community – including all the communities we serve.
We are an equal opportunity employer, and all applicants will be considered for employment regardless of race, age, ethnicity, religion, sexual orientation, gender, gender identity, family or parental status, or disability status.
Spa Therapist in Oxford employer: SPA
Contact Detail:
SPA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Therapist in Oxford
✨Tip Number 1
Get to know the spa scene! Research The Store Hotel and its treatments. When you walk in for your interview, show us that you’re not just another candidate – you’re genuinely excited about what we offer and how you can contribute.
✨Tip Number 2
Practice your consultation skills! As a Spa Therapist, you'll need to connect with guests and understand their needs. Role-play with a friend or family member to get comfortable discussing treatments and personalising experiences.
✨Tip Number 3
Bring your A-game to the interview! Dress smartly, be punctual, and come prepared with questions about our spa and team culture. We love candidates who are curious and eager to learn more about us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our amazing team at The Store.
We think you need these skills to ace Spa Therapist in Oxford
Some tips for your application 🫡
Show Your Passion for Wellness: When you're writing your application, let your love for spa treatments and wellness shine through! We want to see how you connect with our mission of providing exceptional experiences at The Store Hotel.
Tailor Your Experience: Make sure to highlight any relevant experience you have in delivering spa treatments or guest services. We’re looking for specific examples that show how you’ve made a difference in previous roles!
Keep It Professional Yet Personal: While we love a friendly tone, remember to maintain professionalism in your application. Share your personality, but also ensure your skills and qualifications are front and centre.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you one step closer to joining our amazing team at The Store.
How to prepare for a job interview at SPA
✨Know Your Treatments
Familiarise yourself with the spa treatments offered at The Store Hotel, especially those from OSKIA and Verden. Be ready to discuss your experience with various techniques and how you can tailor treatments to meet individual guest needs.
✨Showcase Your Guest Service Skills
Prepare examples of how you've handled guest feedback or complaints in the past. Highlight your ability to maintain professionalism and ensure guest satisfaction, as this is crucial for a Spa Therapist role.
✨Understand Hygiene Standards
Brush up on health, safety, and hygiene standards relevant to spa environments. Be prepared to discuss how you maintain cleanliness and presentation in treatment rooms and communal areas.
✨Be Ready to Promote
Think about how you can contribute to revenue and business development. Have ideas ready on how to promote treatments and retail products effectively, as well as any marketing initiatives you might suggest.