Hotel Indigo & K West Shepherd's Bush is seeking a Spa Reception & Membership Manager to lead the guest journey, grow our thriving membership community, and drive revenue across memberships, retail, and wellness experiences. You will recruit and coach Spa Receptionists, own reservations and CRM, and create memorable, luxury guest experiences in a premium spa setting.
You will champion wellbeing and maintain operational excellence while delivering a warm, personalised and seamless guest journey
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