Luxury Spa Membership Lead | Guest Experience & Wellness

Luxury Spa Membership Lead | Guest Experience & Wellness

Full-Time 29700 - 36300 £ / year (est.) On-site
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At a Glance

  • Tasks: Lead a team to create unforgettable guest experiences and grow our luxury spa membership.
  • Company: Join the vibrant Hotel Indigo & K West Shepherd’s Bush, a sanctuary of wellness.
  • Benefits: Enjoy competitive pay, wellness perks, and opportunities for personal growth.
  • Other info: Exciting pre-opening opportunity with potential for career advancement.
  • Why this job: Be part of a luxury service environment that values wellbeing and community.
  • Qualifications: Experience in hospitality and a passion for delivering exceptional service.

The predicted salary is between 29700 - 36300 £ per year.

Hotel Indigo & K West Shepherd’s Bush is seeking a Membership Manager for our Spa & Wellbeing sanctuary, opening to guests who value luxury service and wellbeing.

You’ll lead a team, nurture a thriving member community, and drive membership growth while delivering exceptional guest journeys.

As Spa Reception & Membership Manager, you’ll oversee reservations, memberships, and CRM, organise member events, and champion a culture of premium service.

Pre-opening experience is a bonus.

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Luxury Spa Membership Lead | Guest Experience & Wellness employer: Spa

At Hotel Indigo & K West Spa Shepherd’s Bush, we pride ourselves on being an exceptional employer that values the well-being and growth of our team. Our work culture fosters creativity and collaboration, providing ample opportunities for professional development in a serene and upscale environment. With a comprehensive range of benefits and a commitment to delivering memorable guest experiences, joining our team means becoming part of a supportive community dedicated to excellence in luxury spa services.

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Contact Details:

Spa Recruitment Team

We think you need these skills to ace Luxury Spa Membership Lead | Guest Experience & Wellness

Leadership Skills
Membership Management
Guest Experience Management
CRM Management
Event Organisation
Premium Service Delivery
Team Nurturing