At a Glance
- Tasks: Welcome guests and ensure a smooth spa experience while managing bookings and inquiries.
- Company: Join the prestigious Intercontinental London O2, located by the River Thames.
- Benefits: Enjoy competitive salary, 28 days holiday, free meals, and discounts at Arora Hotels.
- Other info: Exciting career progression opportunities within a rapidly growing company.
- Why this job: Be part of a luxurious environment and contribute to guests' relaxation and well-being.
- Qualifications: Strong communication skills, attention to detail, and a positive, proactive attitude.
The predicted salary is between 27040 - 27040 £ per year.
Salary – £27,040 plus tronc
Holiday – 28 days holiday, enhanced after 5 years of service.
But there’s more...
- Free meals on duty.
- Uniform offered and dry cleaned.
- Discounted employee friends & family rates at Arora Hotels.
- Food and beverage discounts.
- Christmas gifts and employee parties.
- Introduce a friend scheme.
- Cycle to work scheme.
- UK attraction discounts @ Merlin Entertainments.
- Taste card.
- Life assurance scheme.
- Wage stream.
- Employee assistance programme.
- Arora star employee recognition.
- Long service recognition award.
About us...
Nestled on Greenwich Peninsula, attached to the O2, Intercontinental London O2 embraces a captivating backdrop of the River Thames and Canary Wharf. Our five-star hotel includes 453 bedrooms, a diverse dining selection, spa facilities, state of the art conference and meeting rooms including the UK largest pillar-free ballroom.
A bit about what you will do...
Spa Receptionists in our team play a pivotal role in creating a serene and enjoyable experience for our spa guests, contributing to the overall well-being and relaxation of our guests in our luxurious Spa.
- Greet our guests with a warm welcome as they arrive at the spa.
- Ensure a smooth and efficient registration process creating a friendly impression.
- Ensure accurate scheduling of treatments and services, accommodating guest preferences and therapist availability.
- Provide exceptional customer service by addressing guest inquiries and offering information about spa services, promotions, and facilities.
- Perform various administrative tasks such as processing payments, handling phone calls, maintaining client records, and managing correspondence.
More about you...
- Providing a high-quality service comes naturally to you.
- Strong organizational skills and attention to detail.
- Very good at multi-tasking and remaining calm under pressure.
- Excellent communication skills with a high standard of written and spoken English.
- A smart and professional appearance.
- You value being part of a team and supporting your colleagues.
- Most of all, you will have an approachable, positive, and proactive manner.
- 5-star hotel experience in a similar role a real advantage.
Grow with us...
We are growing rapidly and with growth comes advancement opportunities. Being part of the Arora group, there are exciting opportunities for career progression and development across our properties and brands.
Spa Receptionist in London employer: SPA
At Arora Hotels, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises employee well-being and growth. Located in the stunning Intercontinental London O2, our Spa Receptionists enjoy a range of benefits including competitive salary, generous holiday allowance, and unique perks such as discounted rates for friends and family, making it a rewarding place to build a career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the hospitality industry. They might have insider info on openings or can put in a good word for you.
✨Tip Number 2
Show up in style! When you go for interviews, dress smartly and professionally. First impressions matter, especially in a five-star environment like ours.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to customer service and spa operations. We want to see how you handle different scenarios, so think about your answers ahead of time.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate why you’d be a perfect fit for our team!
We think you need these skills to ace Spa Receptionist in London
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and the spa environment. A warm and friendly tone can go a long way in making a great first impression.
Tailor Your Application:Make sure to tailor your application specifically for the Spa Receptionist role. Highlight your relevant experience and skills that match what we’re looking for, like your customer service expertise and organisational skills. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that’s easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re getting all the latest updates about the role and our amazing benefits. We can’t wait to hear from you!
How to prepare for a job interview at SPA
✨Know the Spa Inside Out
Before your interview, make sure you research the spa and its services thoroughly. Familiarise yourself with the treatments offered, any promotions, and the overall atmosphere of the spa. This will not only show your genuine interest but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create a welcoming environment for guests.
✨Dress to Impress
First impressions matter, especially in a five-star hotel setting. Dress smartly and professionally for your interview. A polished appearance reflects your understanding of the role and the standards expected at the spa.
✨Practice Calmness Under Pressure
Given the fast-paced nature of a spa environment, be ready to discuss how you handle stress and multi-tasking. Think of specific scenarios where you successfully managed multiple tasks while maintaining a calm demeanour, as this will highlight your suitability for the role.
