Luxury Spa Therapist – 5‐Star Hotel with Perks in Ripon

You must be permitted to work in this country. Minimum experience required: over 1 year. Salary: Negotiable based on skills and experience. Location: Ripon, GB. Essential Qualifications: NVQ - SVQ3. Start date: Open Ended. Service charge typically over £200 per month (£2,400 per year). All applicants must be able to provide evidence of their Right to Work in the UK.

Nestled within the rolling North Yorkshire countryside, we are a historic property dating back to the 17th century that offers a seamless fusion of stately grandeur and contemporary luxury. A member of Relais & Chateaux and PoB Hotels, the five‐star hotel boasts an impressive array of 47 opulent bedrooms and suites. Complemented by a selection of five indulgent restaurants and three exquisite bars, combined with an award‐winning spa and cutting‐edge gym, we stand out as a uniquely distinctive luxury hotel experience.

Join our team as a Spa Therapist and offer exceptional care in our luxury, air‐conditioned treatment rooms that boast spacious, above‐ground designs with serene views of outdoor spaces. Please note, our Spa vacancies will require weekend and evening work on a rota basis.

Key Responsibilities

• Provide outstanding guest experience through delivery of the treatments to our guests.
• Work as part of a team, ensuring guest satisfaction, delivering an outstanding service to all guests.
• Undertake reception and administration duties if required.
• Ensure that Health and Safety guidelines and practices are adhered to by team members, members and spa clients to maintain safety at all times whilst using the spa.
• Ensure that sales tools are effectively utilised at all times to maximise the sales process.
• Follow all of the spa standards and protocols.
• Be knowledgeable on all products used in the Three Graces Spa, utilising all opportunities to promote and upsell products to Spa guests.
• Be a brand ambassador for our product houses, offering retail and homecare advice to all guests.
• Enjoy a balanced workload with a limit of no more than 4 massages per day to ensure your well‐being and prevent repetitive strain injury (RSI).

Key Skills, Qualities & Experience

• Hands on approach to work, always being productive and looking to improve.
• Passionate about Spa & Beauty Therapy.
• Detail‐orientated and drives standards.
• Possess a positive attitude and a desire to learn.
• Ability to meet deadlines and work under pressure.
• Friendly, courteous and helpful with excellent communication skills.
• Motivated to go the extra mile for guests and colleagues.
• Use of own initiative with willingness to go above and beyond in supporting the wider Grantley Hall team.

Benefits

• A monthly service charge – typically £2,400 annually.
• 31 days holiday increasing to 33 days with length of service.
• Access to earnings before payday (Access Early Pay / Wagestream).
• Free parking.
• Complimentary meals when on duty.
• Discounted modern and spacious live‐in accommodation.
• Celebrating success – company parties, winter award ceremonies and team events and incentives through the year.
• Team appreciation and wellbeing activities – team member of the month awards, BBQs, ice cream van, team massages, competitions & prizes, seasonal gifts, flu jabs.
• Discounts – 50% off food and 20% off beverage, £100 B&B for employees (£150 B&B for friends and family), 20% off spa and gift shop products.
• Grantley Gateway – discounts and cash back on shopping and trips out.
• Discounted hotel stays – Relais & Chateaux from £50 BB, Pride of Britain £150 DBB.
• Complimentary bespoke uniform and annual shoe allowance.
• Free sight tests for those eligible.
• Onsite team gym with professional induction.
• Refer a Friend Scheme where you can earn up to £1,000.
• 24/7 employee assistance support line and online portal supporting 'mind, money, move, munch'.
• Company academy to support your development.
• Annual paid volunteering days.